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VijayaVasudevan-0657 avatar image
10 Votes"
VijayaVasudevan-0657 asked RuthM-2811 commented

Why is my Surface Laptop i7 not compatible with Windows 11

I am retired and just bought the top of the range Surface Laptop i7 three years ago. Now Windows 11 is being touted by Microsoft and when I run the PC Health Check, it says my laptop is not compatible? With 16GB memory and Intel(R) Core(TM) i7-7660U CPU @ 2.50GHz how come it is not compatible. Does that mean my investment is just a waste?

windows-11
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Because spending $2,699.00 only gets you 3 years. You need to send Microsoft more money now.

5 Votes 5 ·

That said, I strongly suspect the i7 Surface machines will be supported by the time the final release comes out. You can install it now if your in the Windows Insider program at the "dev" level.

1 Vote 1 ·

I hope you are right. As you pointed out Dev level is downloading Preview release

0 Votes 0 ·

I have the same problem. After 7 years with my old MacBook air I changed to a surface laptop. Went through 3 different OS Upgrades on the Mac and now MS tell me that I can’t upgrade one version on a 3 year old Microsoft device.

How does that encourage existing owners to want to purchase the Surface products again.

2 Votes 2 ·

Same issue - Exceedingly frustrated with Microsoft due to lack of future-proofing their recent own-brand machines for their own OS.

Having also spent >$2,500 three-years ago on what I thought was going to be a great machine with good longevity I now find that my Surface Pro (16GB memory and Intel Core i7-7660U CPU @ 2.50GHz) is not upgradeable to Windows 11.

MS, please rethink this; this is my third Surface Pro, I don't want it to be my last.

1 Vote 1 ·

Intel(R) Core(TM) i7-6600U CPU @ 2.60GHz 2.81 GHz My Surface Laptop > also is not allowing me to upgrade to Windows 11. Very sorry to see this restriction from Microsoft. What will happen if I create the media and force the install will it not install at all or just not supported?

1 Vote 1 ·

Here's a link to Microsoft's own support page! Where they list ALL of these models as being good for upgrade. Anyone from Microsoft answered why the Surface Pro 6 is stating it's NOT compatible when their support site says it IS compatible? https://support.microsoft.com/en-us/surface/which-surface-devices-can-be-upgraded-to-windows-11-76c3c125-82e0-4d1e-9550-12ed09f9058e

0 Votes 0 ·
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SteveB86-5746 avatar image
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SteveB86-5746 answered

I too have the Intel Core i7 7660U with Trusted Platform Module chip. I purchased the top of the line Surface Pro in 2017. Microsoft's PC Health Check software confirms that everything but the processor is compatible. Microsoft needs to address this. Many lower spec processors with lower clocks are listed as being compatible. I won't be buying or recommending their products until they explain this.

Does anyone know if Microsoft is responding to these complaints?

Using a Surface Pro 5 (2017) - i7 7660U, 16GB RAM, 1TB SSD, Windows 10 Pro

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DavidCole-4442 avatar image
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DavidCole-4442 answered

I just got my Surface Go One back from being replaced by MS for x2 because i have Geek Squad warranty. It' been replaced twice in past month and a half. Had I not bought the warranty it would be dead with a overheated battery and separating display. MS has to get serious about their SUPPORT.

Now this debacle. Even though my surface go is listed as comapatibilty the software checker says no, due to a particular processor. Likewise mu sister's Surface Pro 5 is showed NOT comapatible. And right next to that is a "SHOP FOR COMPATIBLE" button.

Microsoft will lose their customer base with this kind of behavior and lousy support.

What happened Microsoft? Please explain.

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optodata-5136 avatar image
2 Votes"
optodata-5136 answered optodata-5136 published

You can run Win11 on older Surface Pro devices by adding a single registry key at Computer\HKEY_LOCAL_MACHINE\SYSTEM\Setup\MoSetup. Add a DWORD 32-bit key called AllowUpgradesWithUnsupportedTPMOrCPU and set it to 1. See this article for more details: https://www.pcguide.com/windows-11/how-to/allowupgradeswithunsupportedtpmorcpu/

I also upgraded the TPM1.2 on my Surface Pro 3 (2015) to TPM 2.0 so the only limiting factor remaining was my i7-4650U CPU. The firmware update installer and instructions are here: https://support.microsoft.com/en-us/topic/install-and-use-the-surface-pro-3-trusted-platform-module-tpm-update-tool-d5e52c61-c7ec-0544-b6e9-e0e0b85cbc10

Here's proof that a Surface Pro 3 can run Win11 :)
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Don't know why this isn't upvoted more. After searching all over the place, this was what worked for me! Thank you optodata-5136!

2 Votes 2 ·
JayGlasgow-5761 avatar image
0 Votes"
JayGlasgow-5761 answered DavidCole-4442 commented

Here's a link to Microsoft's own support page! Where they list ALL of these models as being good for upgrade. Anyone from Microsoft answered why the Surface Pro 6 is stating it's NOT compatible when their support site says it IS compatible? https://support.microsoft.com/en-us/surface/which-surface-devices-can-be-upgraded-to-windows-11-76c3c125-82e0-4d1e-9550-12ed09f9058e

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Microsoft--Please make definitive statements as to when we can expect Win 11 for the currently blocked processors of Surface Products?

4 Votes 4 ·

very annoying this answer

0 Votes 0 ·
SteveBowker-8294 avatar image
0 Votes"
SteveBowker-8294 answered

I also bought a top of the range Surface Pro 6 with an Intel® Core™ i7-7660U 3 years ago....report from the compatibility tool shows the only limit is the supported CPU all other criteria are met including TPM 2.0....please make sure this is supported (I just read other gen 7 Intel chips are supported)
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ZulynDeHarty-2531 avatar image
0 Votes"
ZulynDeHarty-2531 answered optodata-5136 commented

Had a surface pro 4, when the warranty expired, it started having the screen jumping issues.
Paid $500 dollars for an out of warranty repair, they upgraded me to a Surface Pro 5th Gen with 16 GB of RAM, 1TB Drive and the i707660U CPU.
Now trying to upgrade to Win11 and cannot upgrade as my CPU is not supported.

Welp, I'll never buy another Surface.

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ZulynDeHarty-2531 Did you even look at the previous posts here, the ones that showed exactly how to upgrade computers with non-supported CPUs? Hint: look at my post from Oct 23.

0 Votes 0 ·