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Chanuka-Francis asked AllenLiu-MSFT commented

Old School RunScape (osrss)v.1 detected as Microsoft Product

Old School RuneScape (osrss)v.1 detected as Installed when running Software 02E - Installed software on a specific computer report in ConfigMgr even though that product is not installed on any PC

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Also, Old School RuneScape (osrss)v.1 is detected as Microsoft Product

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Appreciate your expert opinions to resolve this complicit 😊

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AllenLiu-MSFT answered AllenLiu-MSFT commented

Hi, @Chanuka-Francis
Thank you for posting in Microsoft Q&A forum.
According to your description, there are three of your clients have osrss installed, do you check the Installed Location of the client you are querying in the report.
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If it is indeed installed on the client, check what is the publisher of osrss showing in control panel.


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It seems there is no update for a couple of days. May we know the current status of the problem? Is there any other assistance we can provide?

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we couldn't see the mentioned file path in the report on the client PC

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Also, we couldn't find installed software in the device named Old School RunScape (osrss)v.1 in the control panel or Apps

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The data in this report are collected by hardware inventory, and the default inventory schedule is 7 days. Is there any possible that the Old School RunScape installed on the client in the past, and just deleted recently? And maybe some registry values still exist on the client?

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