question

marinahernandezcopado-7713 avatar image
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marinahernandezcopado-7713 asked LeonLaude edited

To schedule exam AI-900 - IBM Employee

Need help to schedule an exam for AI-900. I am getting the following error message.

We can’t access your Microsoft profile to schedule your exam. To resolve the issue, try these steps in this order and return to the exam page to schedule the exam:
Use Internet Explorer (version 9 or above) or Edge
Clear all cache and cookies
Use the InPrivate option in Internet Explorer or Edge

If the issue persists, you can contact Pearson VUE Support to schedule the exam. If you still need help, please click Ask a question on the Microsoft Certification Program support forum.


I am IBM employee, with 100% discount. I am using Safari or Firefox with a MAC computer. After contacting Helpdesk support via phone, they said that I needed to contact Microsoft so that they can create my exam profile.

My mail address and Microsoft Account is marinahdz@es.ibm.com.

not-supported
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1 Answer

LeonLaude avatar image
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LeonLaude answered

Hi @marinahernandezcopado-7713,

Please note that Microsoft Certification / Exams is currently not supported in the Q&A forums, the supported products are listed over here https://docs.microsoft.com/en-us/answers/products.

You can ask the experts in the dedicated Microsoft Certification - Exams - Exam Registration and Scheduling forum over here:
https://trainingsupport.microsoft.com/en-us/mcp/forum/mcp_exams-mcp_exam


If the reply was helpful please don't forget to upvote and/or accept as answer, thank you!


Best regards,
Leon

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