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AbhishekSunil-0516 avatar image
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AbhishekSunil-0516 asked BrianWu-7165 commented

Azure Cache for Redis GatewayTimeout in West Europe

I am currently Timeout on all of my services with Azure Cache for Redis based in West Europe. I created a new one with no data in it whatsoever. It is on a Standard C0 scale, therefore have a 99.9% SLA. I have two other Redis in India and US and they are behaving absolutely fine

azure-cache-redis
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Hi @AbhishekSunil-0516, welcome to Microsoft Q&A forum and thanks for bringing this to our notice.

I am able to reproduce the issue and escalated it to Product team. I will keep the updates posted here as soon as I hear back from them.

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Any updates on this? We are also experiencing the same issue where we cannot operate the redis caches through the azure portal. All of our caches are deployed in West Europe as well.

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Hi @BrianWu-7165, sorry for the trouble, I am still awaiting a response from internal team and have escalated this issue again.

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Hi @AbhishekSunil-0516, @BrianWu-7165 can you please confirm if you are still facing the issue?

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Hi @AnuragSharma-MSFT I can confirm that the issue is resolved. Thanks!

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1 Answer

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AnuragSharma-MSFT answered

Hi @AbhishekSunil-0516, @BrianWu-7165 thanks for your patience.

Received the update from Product group and connection timeout issue has been fixed. I tried connecting it myself and I am able to connect. Could you please try and let me know if you still face the issue?

Below is the verbatim I received from PG "The issue should only affect management tasks of the cache (viewing details/ scaling), and should not impact connections or operations to the cache itself."


If the issue is resolved, please mark it as 'Accept Answer' as this could help others who are facing same issue.




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