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KatrinaGaskill-6355 avatar image
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KatrinaGaskill-6355 asked ITguy0x-0074 commented

Deleted team members still visible in mobile Teams app

Within the last couple of weeks, I've had more reports from my users that deleted users (can be organizational users as well as guest users) have been removed, but they are still visible in the mobile Teams app. If you look at the team members with the desktop version of Teams, the deleted users aren't there, but the mobile app is not updating. Users try to delete the members within the mobile app and nothing happens, probably because the accounts really have been deleted. I have no way of knowing if the access to these users is stopped, because they are no longer with the organization. We are having people remove the Teams app before they leave now to ensure they can't have access through the mobile app. Is there something I can do to force the app to update?

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1 Answer

ZhengqiLou-MSFT avatar image
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ZhengqiLou-MSFT answered ITguy0x-0074 commented

Hi @KatrinaGaskill-6355 ,

Do you mean deleted user is still a team member of a specific team? If so, you should sign out and re-sign in the mobile client to check if it’s synced. Also you could uninstall the mobile client and re-instill to clean caches and see if it’s synchronized with Office 365.

Based on my tests and experience, after you deleting users in M365 Admin Center, the access to M365 should be lost immediately, so you don’t have to worry it.

The data of the deleted user could be kept for 30 days and you could restore during this period, so we could still search this user and see his information before he is permanently deleted. Check this doc for more: Delete a user from your organization

Best regards,
Lou


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After clearing the app data didn't fix the issue but uninstalling the app did. It is a bug that should be addressed because you shouldn't have to ask all your users to uninstall the app (or at least the Teams owners) in order for them to see the correct data. It doesn't sound like this is the only issue with the mobile app showing correct data as well.

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ZhengqiLou-MSFT avatar image ZhengqiLou-MSFT KatrinaGaskill-6355 ·

Hi @KatrinaGaskill-6355 ,

Have you tried signing out from the mobile app and re-login? I tried to clean the app data and then restarted the APP, then it synced.
I will go on following this issue, if you have any questions please feel free to post.

Best regards,
Lou

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September 28, 2021 and issue still exists.
Signing out, clearing cache, reinstalling app, restarting phone, using different network did not fix. (one should not need to do any of that to begin with though)

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