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HermanArancibia-7381 avatar image
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HermanArancibia-7381 asked DSPatrick answered

Schedule exam does not work due to lack of access on Microsoft profile

Dears,

I'm not able to schedule any exam certification. When I click on the button Schedule Exam, I do receive the message below. I've executed all the procedures recommended in the error message, but the issue still there.

Just to confirm, I've reviewe all of items below in order to proceed with the exam scheduling.
1) User profile completed
2) User profile linked to my work e-mail
3) Elegibility checked and exam voucher Claimed

Error message received
We can’t access your Microsoft profile to schedule your exam. To resolve the issue, try these steps in this order and return to the exam page to schedule the exam:

  • Use Internet Explorer (version 9 or above) or Edge

  • Clear all cache and cookies

  • Use the InPrivate option in Internet Explorer or Edge

If the issue persists, you can contact Pearson VUE Support to schedule the exam. If you still need help, please click Ask a question on the Microsoft Certification Program support forum.

Thanks and regards,
Herman Arancibia

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1 Answer

DSPatrick avatar image
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DSPatrick answered

Microsoft Certification Program is supported on their own forums. I'd try asking for help with exam scheduling in dedicated forums here. (Participate\Ask A Question)
Exams/Exam Registration/General Registration Questions
Exams /Exam Registration and Scheduling/Scheduling with Pearson Vue
Pearson VUE Customer service
Pearson VUE contact / chat

--please don't forget to upvote and Accept as answer if the reply is helpful--


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