question

ArielDazaCastellon-9065 avatar image
0 Votes"
ArielDazaCastellon-9065 asked ChrisMKV answered

Drag and dropping email from outlook desktop to Edge doesn't populate dataTransfer API in certain cases

Hi,

I've noticed if an email inside the outlook desktop client meets the following criteria

  • Sender name is single

  • Sender name in single and the subject has a word before ":"

I have Outlook 2019 desktop installed Microsoft Edge(87.0.637.0) and Google Chrome Versión 91.0.4472.114 (Build oficial) (64 bits).

These are my error cases.

Case 1
From = TestName
Subject = RE: test subject
Received = 11:25 PM
Size = 72 KB
Categories =

Case 2
From = TestName
Subject =
Received = 11:24 PM
Size = 72 KB
Categories =


When dragged directly from the client to Browser The dataTransfer API picks it up as "uri-list" instead of a file, see screenshot below

110071-26130-image.png


office-outlook-itpro
26130-image.png (8.5 KiB)
· 3
5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

Hi @ArielDazaCastellon-9065

I don't have Outlook 2019, so I test with Outlook 2016 and it works well in both Edge version 91.0.864.59 and Chrome version 91.0.4472.114. My test code is like below:

110310-image.png

Could you please update your Edge to the latest version and test again? Besides, does the issue also occur in Chrome?

0 Votes 0 ·
image.png (24.6 KiB)

Hi @YuZhou-MSFT,
I have tested your code with Outlook desktop 2019 and I have the same problem,
I have installed the last update of Edge Versión 91.0.864.59 (Compilación oficial) (64 bits) also I hava the same problem with Google Chrome.
I think it is a error from Outlook desktop 2019.
Can you help me please, how can I solve this issue?

Please test with Outlook desktop 2019.


This is my error case:

Emial format:
From = TestName
Subject = RE: test subject
Received = 11:25 PM
Size = 72 KB
Categories =

I attched my debug in the image:

111101-capture222.png


0 Votes 0 ·
capture222.png (10.1 KiB)
YuZhou-MSFT avatar image YuZhou-MSFT ArielDazaCastellon-9065 ·

Hi @ArielDazaCastellon-9065

From your description, it's an issue with Outlook 2019.
I change the tag to Outlook related so that there will be some Outlook experts notice this issue and come to help you.
Thanks for your understanding.

0 Votes 0 ·

1 Answer

ChrisMKV avatar image
0 Votes"
ChrisMKV answered

Hello @ArielDazaCastellon-9065

we have encountered the same issue with Outlook 2019 and also confirmed it needs these three conditions:

  1. The sender name is a single string without spaces, e.g. "JohnDoe"

  2. The message subject contains a Re: or FW: prefix

  3. The "Show as Conversation" view is not enabled in Outlook

This can be reproduced with Edge and also Chrome browser.

We found that enabling the "Show as Conversation" view in Outlook could help as a workaround, as it's changing the subject to the conversation topic which doesn't have Re: or Fw: prefix. Then the drag & drop works. We opened a case with Microsoft to see what they can find.

Cheers

5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.