question

Duncan-8831 avatar image
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Duncan-8831 asked Cameron-3850 published

Experiencing authentication issues

I basically can't do anything on the azure portal. The message I get is as follows:

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There are other versions, sometimes the application is ADIbizaUX instead of azure portal.
I have tried this in multiple browsers. Dev tools show that I am getting a bunch of 403 responses:

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All the other similar questions suggest that there is an issue with my account permissions but none of them explain how to fix it or even where to look for troubleshooting.

azure-ad-authentication
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brn-1337 avatar image
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brn-1337 answered Cameron-3850 published

I am also running into this problem with a new account, and old ones that didn't have Azure setup before. With an account that had tenants, I'm having no issues, but I can't really use other accounts to create new tenants. Any updates on this?

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Ok, for others running into this, I had to signup to Azure via signup.azure.com (even after creating the account) and go through their form where I verified my phone number, gave my billing address and added a credit card. Then, after logging in 3 or 4 times more, I was able to get to the "full experience" and see in the top right "Default Directory" below the signed in email address.

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Thank you this fixed my issue.

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LeHoangTuan-6616 avatar image
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LeHoangTuan-6616 answered

I am also getting the same error, please help!

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MarileeTurscak-MSFT avatar image
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MarileeTurscak-MSFT answered JevgeniSerkin-1307 edited

The message generally means that the external account that the user signs in with doesn't exist on the tenant that they signed into. This error also might occur if the users are synced, but there is a mismatch in the ImmutableID (sourceAnchor) attribute between Active Directory and Azure AD. The account must be added as an external user in the tenant first. You may need to sign out and sign in with a different Azure AD user account, and then add the other account.

This might be due to this being a personal account. In that case you can try this:

Sign-out of your personal account from https://account.microsoft.com/ or another Microsoft web page.
Sign-in again to the service and verify the "Work or school account" option is selected. There is a link to allow you to rename your personal account so it no longer causes this conflict. https://go.microsoft.com/fwlink/p/?LinkID=733247

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@Duncan-8831
I just wanted to check in and see if you had any other questions or if you were able to resolve this issue?

If you have any other questions, please let me know.
Thank you for your time and patience throughout this issue.


Please remember to "Accept Answer" if any answer/reply helped, so that others in the community facing similar issues can easily find the solution.

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I am having same exact issue. Steps, that I took, that brought me to this issue are following:
1. portal.azure.com
2. No account? Create one!
3. Get a new email address
4. Once I am in, selecting Azure Active Directory
5. Result
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What I am trying to do:
I am trying to register SPA application for Angular and Spring integration, but I can't do that because of this error.


This behavior is since last week. Since I think it was my first try attempting to do this.

@MarileeTurscak-MSFT, @JamesTran-MSFT any thoughts regarding the issue I described?

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