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BrianMorris-7506 avatar image
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BrianMorris-7506 asked BrianMorris-7506 commented

Exchange 2019 CU 9 search not working

We are experiencing this issue at our company. We just migrated from Exchange 2013 to Exchange 2019 CU9. We use Outlook in online mode. We cannot use Outlook in Cached Mode.

When you do a search in outlook it only returns the past couple of weeks then skips 4 months then returns the rest of the results.

CU 9 did not fix the search issue.

I also upgraded to Outlook 2019 from Outlook 2013 which did not fix the issue.

I tried some suggestions to move the mailbox to another database which did not work.

When you run the powershell command for big funnel everything appears to be fine.

We do not have Software Assurance so Microsoft will not speak to me.

It's funny Microsoft will take your money for a purchase but if their product is broke they will not warranty it.

Microsoft fix this issue. It is still broke.

Provide some warranty support for your product.

office-exchange-server-administration
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Hi @BrianMorris-7506,
It has been a while, how is everything going?
If you have any update about this issue, please feel free to post back.

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1 Answer

JeffYang-MSFT avatar image
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JeffYang-MSFT answered BrianMorris-7506 commented

Hi @BrianMorris-7506,

According to my experience, there are indeed some users that have similar search issues when using Exchange 2019, but most of them can get their issues fixed by moving the problematic mailbox to another database. I noticed you have already tried the same operation but did not work. Is this "another database" you mentioned another existed database or a complete new-created database? If you have not tried moving problematic mailbox to a complete new-created database, that should worth a shot. Please try to temporarily create a new database and move several problematic mailboxes into it for test, check if the issue would have any difference.

If the issue still continues, as I know, Exchange Server 2019 CU 10 has released in the past few days, if possible, it is suggested for you to update your Exchange Server to the latest version and see if the issue could be resolved.

Thanks for you understanding and support again.


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Hi @JeffYang-MSFT,

CU 10 did not fix the issue. This is a brand new installation of Microsoft Exchange.

Any other ideas? I need this fixed.

This is very frustrating for our users.

Thank You

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Hi @BrianMorris-7506,

Thanks for your reply.

I did more research about your issue in the past few days but have not found other users who have similar "skips 4 months" search issue yet. Does this issue only happen to several specific users in your organization? Or happen to all the users?

If this issue only happens to specific users, in order to further confirm your issue, I would suggest you to pick up one problematic user, export all the mailbox items to a new .pst file, create a new mailbox and import the datafile to the new mailbox to see if the "skips 4 months" search issue could be resolved.

Any updates, please feel free to post back.

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I tried what you suggested. Exported mailbox to pst created new mailbox imported pst.

Still does not work.

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