question

ChloeLam-8060 avatar image
0 Votes"
ChloeLam-8060 asked emilyhua-msft commented

I can't move my pictures anymore, my pictures keep disappearing from my word document

I can't move my pictures anymore, my pictures keep disappearing from my word document. I use wrap text to move my picture but it is not working anymore. Please help as soon as possible.

office-word-itpro
5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

emilyhua-msft avatar image
0 Votes"
emilyhua-msft answered emilyhua-msft commented

@ChloeLam-8060

I use wrap text to move my picture but it is not working anymore.

Does "In line with text" Wrapping style option not work either, that pictures continue to disappear?

Which version of Office are you using now?
Such as Microsoft 365 apps for enterprise, Office Home & Student 2019.
Please go to go to File > Options > Advanced > Under Display section, check whether there is tick the box "Disable hardware garphics acceleration" option, if yes, you may tick it to have a look.

After the picture disappears, are there any icons displayed on the position of the pictures?
If yes, please take a screenshot and post back here.
It‘s recommended to open these documents with lost images on other computers, and then check whether pictures could be displayed back.

I also want to confirm, does this issue of losing images occur with all Word documents?
- If yes, you may try to rename Word gloable template. Search %APPDATA%\Microsoft\Templates\, then find the Normal.dotm and rename it. This file will be automatically generated when reopen Word.
- If not, I suggest you change the view for these documents, such as Print View.
In addintion, you may copy all the content to a new document for a test.

Any updates, please let us know.


If an Answer is helpful, please click "Accept Answer" and upvote it.
Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.


· 1
5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

@ChloeLam-8060
Is there any update?
If yes, welcome to post back.

0 Votes 0 ·
StefanBlom-6438 avatar image
0 Votes"
StefanBlom-6438 answered

Generally, you have to set Text Wrapping to something other than "In line with text" if you want to drag & drop a picture.

To fix the display issue, verify that you have set pictures and drawn objects to be displayed and printed. For WinWord, specifically, have a look at http://wordfaqs.ssbarnhill.com/InvisibleGraphics.htm.

5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.