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VibinRajNadakkal asked RogerXue-3369 answered

SCOM agent state showing healthy and grey colour

Hi,


I have observed SCOM 2019 environment agent showing healthy and grey color state but alerts are receiving from the agent server. Please help for fixing the agent state from grey color to green color.




Regards,
Vibin Raj N

msc-operations-manager
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XinGuo-MSFT avatar image
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XinGuo-MSFT answered

Hi,

To resolve the issue in this scenario, please try the following steps:

Apply the appropriate hotfix to the affected operating systems.
Exclude the agent cache from antivirus scanning. For more information, see Recommendations for antivirus exclusions that relate to Operations Manager.
Stop the health service.
Clear the agent cache.
Start the health service.

For more information, please review the link below:
Troubleshoot gray agent states in System Center Operations Manager
https://docs.microsoft.com/en-us/troubleshoot/system-center/scom/troubleshoot-gray-agent-states

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RogerXue-3369 avatar image
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RogerXue-3369 answered

Grey agent is common problems and MS provide useful web information on troubleshoot.
https://docs.microsoft.com/en-us/answers/questions/459534/scom-state-healthy-and-grey-colour-showing-agent.html

More common troubleshoot technique
Method 1 :

  • Stop the health service.

  • Clear the agent cache.

  • Start the health service.

Method 2:

  • In the Monitoring workspace, expand Operations Manager and then expand Agent Details.

  • Click Agent Health State.

  • In Agent State, select an agent.

  • In the Tasks pane, click Flush Health Service State and Cache.

If this is web page does not solve your issue, please provide detail information such as error event and any related SCOM alert for troubleshoot.

Roger




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