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MichaelGroombridge-1187 avatar image
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MichaelGroombridge-1187 asked JimmyYang-MSFT commented

Apple Device not signing in to any MS productions via ADFS.

one of my senior managers uses Apple devices, he's currently on leave and is setting up his apple devices so he can take a major meeting while he is away.

we use adfs to provide authentication between onprem and O365 services and use azure AD enterprise apps to authenticate a couple of 3rd party services.

but when he tries to authentication teams or our 3rd party app the password just cycles back to the login screen. we have recently configured MFA but have done all the required pre work and the apple software are all compatible versions.

but the device still won't connect it just loops back to the password screen

annoying a colleague has the same device and set-up and it works perfectly.

we can't see any issues with the account or problems in ADFS it just loops
is there something we are missing?

office-teams-windows-itproadfs
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Hi @MichaelGroombridge-1187

What is your version of ADFS?

Does this issue happen in Apple device?

Do you have the same issue when login in Teams web client?

If this issue is also happens in web client, it recommends you try to added https://teams.microsoft.com in the trusted sites. For more details about its step, you could learn it from:

https://docs.microsoft.com/en-us/microsoftteams/troubleshoot/teams-sign-in/sign-in-loop


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@MichaelGroombridge-1187

Is there any update on this case?
Please feel free to drop us a note if there is any update.
Have a nice day!

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@MichaelGroombridge-1187

It has been a while, how is everything going?
If you have any update about this issue, please feel free to post back.

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