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MichaelWerschnik-4890 avatar image
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MichaelWerschnik-4890 asked CandyLuo-MSFT commented

RRAS / RemoteAccess service unable to start service - Error 20153

Hi,
i have some Problems with my RRAS Setup (Hyper-V VM with Server 2012R2) wich give me some headache. Since yesterday my Remote Access service won't start up - Error 20153.

"The currently configured accounting provider failed to load and initialize successfully. The connection was prevented because of a policy configured on your RAS/VPN server. Specifically, the authentication method used by the server to verify your username and password may not match the authentication method configured in your connection profile. Please contact the Administrator of the RAS server and notify them of this error."

"Die Verbindung wurde durch eine auf dem RAS/VPN-Server konfigurierte Richtlinie verhindert. Insbesondere stimmt möglicherweise die vom Server zum Überprüfen des Benutzernamens und des Kennworts verwendete Authentifizierungsmethode nicht mit der Authentifizierungsmethode überein, die in Ihrem Verbindungsprofil konfiguriert ist. Wenden Sie sich an den Administrator des RAS-Servers, um diesen Fehler zu melden"

I guess the problem is somewhere "outside" from this server. For example in the AD or GPO. Why? I already rolled back this system to an older Backup to rule out some problems with the latest updates.

Any Ideas that could cause this ?
Thankful for any Help!

Greetings
Michael

windows-server
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DSPatrick avatar image
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DSPatrick answered

Might try removing the RRAS configuration, reboot then add the configuration back.
https://www.thomasmaurer.ch/2014/01/how-to-install-vpn-on-windows-server-2012-r2/

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CandyLuo-MSFT avatar image
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CandyLuo-MSFT answered

Hi ,

Did the 2012 R2 VM has internet access when you configure RRAS?

The following article talking about the Routing and Remote Access service doesn't start when there's no network connectivity. It seems also applies to server 2012 R2.

For your reference:

The Routing and Remote Access service doesn't start in Windows 7 or in Windows Server 2008 R2 when there's no network connectivity

Best Regards,
Candy


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