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DavidGonzalez-1257 avatar image
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DavidGonzalez-1257 asked AnshulKumarMINDTREELIMITED-5501 commented

Can't access Azure Portal due to security information change.

Hi, today I tried to access the Azure Portal, and the login page prompted me to receive a code, but I don't have that number anymore, so I changed to an email, but now it says that I must wait 30 days before the change is completed, and I need to manage my resources in Azure to avoid extra charges. How can I login to Azure Portal. It's impossible for me to wait until 30/07. Please help. Thanks.

azure-active-directory
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MarileeTurscak-MSFT avatar image
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MarileeTurscak-MSFT answered DavidGonzalez-1257 commented

Which error are you seeing? If you are truly locked out of your account, there are two options for getting back in:

1) Have another global admin reset your settings to let you back in. If you don't have your phone number anymore and need to sign in with a different method, you can have the global IT admin of your organization tenant disable the MFA or set up a different method for you.
2) Otherwise, if you are the only global admin on the account, you need to reach out to the Azure Data Protection team and they can let you back in. This is the number for the Azure Data Protection team: 866-807-5850

I would also double-check if you can get in via myaccount.microsoft.com or aka.ms/mfasetup

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Hi, don't worry, this issue has already been resolved.

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