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Delete free Azure account

Some background information.

I have an Office365 Family premium account with a custom domain (domain.org). We(wife and I) have been using the desktop Outlook client with no problem for the past several months. A couple of weeks ago I started setting up a "Free" Azure account to look at. I was interrupted in the process and never finished the process. (I had not gotten to the point of entering payment information.) The next day I could not connect with my Outlook client to my O365 e-mail, although the web client works fine. It appears that the Outlook client cannot find the Exchange server. My wife's Outlook client began giving her the the message "unknown user name" when she started the Outlook client. Again, the web client works fine. We are each logging in with a domain.org username.

I logged onto portal.azure.com and saw that there is an AzureAD tennant set up for domainorg.onmicrosoft.com with one user (me) in it. That would explain why my wife gets unknown user and I can't find the exchange server. I am assuming this is an artifact of the aborted Azure account setup.

I cannot delete the domainorg.onmicrosoft.com tenant because I am only a domain member and not administrator. The message I get is "You do not have access" with a 403 error code.

I talked with Office265 consumer technical support and they also thought it was an Azure issue and outside their are of expertise.

Is there anyway to remove the domainorg.onmicrosoft.com tenant?

Thanks,
Eric.

azure-ad-tenant
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EricLogsdon-1836 answered EricLogsdon-1836 commented

@sikumars-msft,
That may be it. The link for deleting licensed based subscriptions took me to a different screen than the Office365 screen you just recommended. There was a Microsoft Teams Exploratory Trial there. I disabled and then deleted the subscription. The "expiration date" on the is now July 15. Deleting the tenant now still gives me the same error, so I will try again after July 15.

I will let you know what happens.
Thanks,
Eric.

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Sure. Thanks,

0 Votes 0 ·

@EricLogsdon-1836,

Just checking in to see if you get a chance to verify Office365 license status and delete tenant? Thanks.

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@sikumars-msft,
Yes, I was able to remove the licenses and remove the tenant. I just verified that my Family Office 365 subscription is now working properly (Outlook in particular was being confused by the "work" account").

Thank you for your assistance.

Eric.

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sikumars answered EricLogsdon-1836 commented

Hello @EricLogsdon-1836,

Thanks for reaching out.

You must have Global Administrator access, in order to delete Azure AD tenant so try following detailed steps from this article and see if that help you to Become the Admin.

You can also go to "Roles and administrators" option from Azure AD to figure out active global admin for that tenant and try with that account to perform deletion. To learn more about How to delete a tenant in Azure Active Directory.

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Hope this helps.


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@sikumars-msft,
Thanks for the information. I have a couple of questions to get some clarification before I continue.

Based on the article you provided, I am thinking I will need to use the "Internal admin takeover" scenario since I am using Office 365 Family. Since I have added my domain to O365 Outlook to use custom e-mail addresses, will that association still remain after that procedure? I used GoDaddy to set up the DNS per the instructions in Outlook.com.

I looked at the third option you mentioned using the existing Global Administrator to manage the account. In looking it up in AzureAD, the Global Admin is "Microsoft Rights Management Services", so it appears that is not an option.
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Thanks for your help. I am being a little cautious because I don't want to loose any data (e-mail).

Eric.


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@sikumars-msft,
Thanks for the information. I have a couple of questions to get some clarification before I continue.

Based on the article you provided, I am thinking I will need to use the "Internal admin takeover" scenario since I am using Office 365 Family. Since I have added my domain to O365 Outlook to use custom e-mail addresses, will that association still remain after that procedure? I used GoDaddy to set up the DNS per the instructions in Outlook.com.

I looked at the third option you mentioned using the existing Global Administrator to manage the account. In looking it up in AzureAD, the Global Admin is "Microsoft Rights Management Services", so it appears that is not an option.
![112655-image.png][1]


Thanks for your help. I am being a little cautious because I don't want to loose any data (e-mail).

Eric.
[1]: /answers/storage/attachments/112655-image.png

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sikumars answered EricLogsdon-1836 commented

@EricLogsdon-1836,

Yes, you are right you need to use the "Internal admin takeover" scenario and this should not impact your current Office 365 Family setup as above mentioned steps has no relation with Office 365 Family service.

However, I had purchased trial Office 365 Family subscription and was able to repro your scenario, then when I perform "Internal admin takeover" post which I was able to deleted unmanaged tenant successfully moreover this entire process didn't impact my Office 365 Family subscription and still have access to all my emails.

These are detailed step which you need to follow. Hope this helps.

First perform the Internal admin takeover and then create new user with "domainorg.onmicrosoft.com" domain along with Global Admin from access as shown below:
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Now, sign in to https://aad.portal.azure.com/ (The Azure AD admin center) with newly created Global Administrator account to perform Azure AD tenant deletion and you get similar action when you click on delete tenant so you must complete the required action(s) shown below:
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Note: Tenant delete UI option has changed now, so you can find delete option under "Manage tenants" from "Overview" menu as shown below

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@sikumars-msft
Thank you for the extra material. I have performed the takeover of the domain and created an id (admin@domainorg.onmicrosoft.com) as global administrator. When I logon to the AAD portal with that ID and click on Manger Tenants, the only domain I see is domain.org. I that the domain I should be deleting? In your example it appears that you are deleting the xxx.onmicrosoft.com domain.

In the Delete a tenant in Azure Active Directory article, under preparing the Tenant, it mentions multi-factor authentication. When I signed in with the new Global Admin account I was required to set up Microsoft Authenticator. I am assuming I will need to turn that off.

Under enterprise applications in AAD several applications are listed. Is it OK to delete these, or are they tied to my O365 Family subscription. 113394-image.png .

Sorry for all the questions, but I don't want to delete the wrong things.

Thanks again,
Eric


1 Vote 1 ·
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No worries, I am here to help you out :)

Please find inline answers. Hope this helps.

Thank you for the extra material. I have performed the takeover of the domain and created an id (admin@domainorg.onmicrosoft.com) as global administrator. When I logon to the AAD portal with that ID and click on Manger Tenants, the only domain I see is domain.org. I that the domain I should be deleting? In your example it appears that you are deleting the xxx.onmicrosoft.com domain.

[Ans:] Yes, please proceed with deleting that should not be an issue. The reason why you see domain.org instead of xxx.onmicrosoft.com because of primary domain selection under "Customer Domain Names" from Azure AD and its just selection you can always switch it xxx.onmicrosoft.com domain as primary which would display accordingly under "Manger Tenants," UI.

113377-image.png

In the Delete a tenant in Azure Active Directory article, under preparing the Tenant, it mentions multi-factor authentication. When I signed in with the new Global Admin account I was required to set up Microsoft Authenticator. I am assuming I will need to turn that off.

[Ans]: "Multi-factor authentication providers" concept different from Cloud MFA offering so no worries, just proceed further.


Under enterprise applications in AAD several applications are listed. Is it OK to delete these, or are they tied to my O365 Family subscription.

[Ans:] Yes, its OK to delete, because these applications has no relation with Office 365 family.


1 Vote 1 ·
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@sikumars-msft
I've made it a little further. In the delete tenant, it says I need to delete license based subscriptions. If I click on the link to go to the Microsoft Store for Business, it doesn't show any subscriptions or apps. Is there somewhere else I should look?
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Eric

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sikumars avatar image
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sikumars answered sikumars edited

Hope you are trying above steps with GA account (admin@domainorg.onmicrosoft.com).

If there are any active licenses associated with your tenant like Azure AD Premium P2, Microsoft 365 Business Standard, or Enterprise Mobility + Security E5 then you can't delete the organization until the subscriptions moved in a Deprovisioned state, this to avoid accidental data loss. To learn more, refer this article

You can verify your active licenses when go to Microsoft365subscriptionBlade

Select each subscription and perform Step 2 and Step 3 from below article to Disable and cancel subscription.

https://docs.microsoft.com/en-US/microsoft-365/commerce/close-your-account?view=o365-worldwide#step-2-cancel-all-active-subscriptions

Note : Each disabled subscription, would take 3 to 5 Days to get deleted completely, If you're unable to immediately delete a disabled subscription, contact support .

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Hope this helps.

Regards,
Siva


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