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MdRubiatHaque-0645 avatar image
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MdRubiatHaque-0645 asked emilyhua-msft edited

Outlook Web App can not open any office document

Hi,

I have been facing a big issue for 8/9 months. I have two exchange 2016 mailbox server and one EDGE server. I deployed an Office Online Server and integrate it with my exchange environment. There is no doubt that I have configured this properly. Despite of proper configuration, when I open any word, excel and powerpoint document I got the server error '/' application. From externally I got server error application 111832-image.png and internally I got tihs error 111780-image.png. All errors I mentioned with picture attachments. My officewepapp farm created properly, I can view my farm discovery file properly on my browser, my officewebapp machine is healthy status, my farm certificate is public and this certificate is okay, my firewall is off. Everything is ok but still I can't fix this issue and at this moment I have no idea to where I go for further troubleshoot. Can you give me a proper solution to fix it?

Thank you


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1 Answer

YukiSun-MSFT avatar image
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YukiSun-MSFT answered YukiSun-MSFT commented

Hi @MdRubiatHaque-0645,

Welcome to Q&A!

As the issue also involves Office Online Server, I'll add two more tags which are related to Office Online Server so that the other cummonity members who are checking the OOS tags can see this thread as well and could then share insights if they have experienced similar situations.

Regarding the issue you are encountering, I tried searching a lot and noticed that it could be related to the certificate. I understand that you might have already checked the certificate("my farm certificate is public and this certificate is okay"), but in case there's anything missed, you may still have a look at the links below and see if it could help:

In case the issue persists, I'd recommend have a check at the Event Viewer and OWA ULS logs and see if we can find more clues for further troubleshooting.


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Hi @MdRubiatHaque-0645,

I am writing to see how everything is going on with this thread. Feel free to let me know if I can assist further.


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