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exonian avatar image
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exonian asked JamesBullard-3851 answered

Upgrade to Windows 11 results in Select Keyboard menu after reboot

Hello,

I have managed to install Windows 11 successfully in a VirtualBox VM in my system.

Here are the specs of my kit: https://pcpartpicker.com/b/dT7TwP

I then wanted to upgrade also my physical machine to Windows 11. TPM is supported, Secure boot is enabled so the wizard told me that I am good to go.

Although the system goes through the upgrade process, during reboot it seems to have an issue that partains to the boot directory.

I am asked to select keyboard and even if I do, and select to log on to windows I am logged on to Windows 10.


The issue is similar to this (on windows 10):

https://ugetfix.com/ask/how-to-fix-windows-10-stuck-at-choose-your-keyboard-layout-screen/

I am wondering if the issue occurs because my boot drive is actually Hardware AMD RAID 0 drive and not a single, conventional, drive.




windows-11
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Reza-Ameri avatar image
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Reza-Ameri answered

In your case, open start and search for feedback and open the Feedback Hub app and report this issue.

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exonian avatar image
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exonian answered

Cheers Reza. I had done it already yesterday, but as it is now clear if/how they are going to respond to the feedback I thought that you may be able to offer a solution in here.

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exonian avatar image
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exonian answered

FYI I made another attempt to install using ISO and managed to be able to get the error regarding the failure

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exonian avatar image
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exonian answered exonian edited

Reza hi,

just to let you know that it seems that my system also fails to get updated to the KB5003690 (that has become available in June). There are rumours that this is due to incompatibility with Nvidia drivers and users have manages to do upgrade only after removing their graphics card. The trouble is that in my system (AMD Threadripper) I do not have an on board graphics chipset to use.

Another issue is that I cannot even upgrade to the very latest version of Windows 10 - (21354) I downloaded the image but I am getting exactly the same error.

Latest update:

Just to say that even the KB5004945 package that was released yesterday, also fails to work on my kit.

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TeemoTang-MSFT avatar image
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TeemoTang-MSFT answered

Hi exonian,

For your scenario, I suggest to upgrade Windows 11 via insider preview channel.
Register as an insider with a Microsoft account, then choose Dev option, your computer need to restart.
Next, check for updates, on my Nvidia computer, I upgrade to Windows 11 successfully without uninstalling Nvidia adapter driver.

However, it seems that your computer can’t update to the latest build, try to reset windows update components.
Right click on the start button and select Powershell (admin) or Command Prompt (admin)
Write the next hit enter after each line.

net stop wuauserv
net stop cryptSvc
net stop bits
net stop msiserver
Ren C:\Windows\SoftwareDistribution SoftwareDistribution.old
Ren C:\Windows\System32\catroot2 Catroot2.old
net start wuauserv
net start cryptSvc
net start bits
net start msiserver

After completed, restart computer and check for updates again.


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exonian avatar image
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exonian answered TeemoTang-MSFT commented

Thank you for your reply - I am trying it out as I write this note.

An interesting point.

Inspite of stopping the four services, I am getting access denied when trying to rename these two folders.

Both the windows update and the cryptographic service seem to have restarted between the time I stopped them and issuing the instruction to rename the two folders.

For good measure I have booted my windows with base video:

112713-image.png


I am sorry but there was no luck with your suggested approach. Actually, I think I have cleared my windows update catalogue in my previous attempts as well.

Is there something else I can try? Would you like to get any of the logs that will make you understand the true cause of the issue? Actually, the logging of the update is so poor that I cannot make sense of it.

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sorry for late reply, Debugging windows log is beyond scope of forums support so if further assistance were needed you could open a request ticket with Microsoft support.
https://support.serviceshub.microsoft.com/supportforbusiness

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JamesBullard-3851 avatar image
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JamesBullard-3851 answered

Does anyone have any updates on this problem as my machine with similar specs (R9-5900x X570, and Raid 0 nvme’s) and is having the same problem upgrading to windows 11 almost 6 months later. I have tried all the common update error fixes and nothing changes. I'm pretty sure I'll have to do a clean install when I'm ready.

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