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FaithCherop-9885 asked SadiqhAhmed-MSFT commented

Back Up Failure

Hello, My Azure backups stopped working. I have been getting this error:

Error Code:UserErrorCannotConnectToAzureActiveDirectoryService
Error meassage: Operation failed because Azure Backup workload extension could not connect to Azure Active Directory service.
Recommended action: Steps to establish network connectivity can be found at https://go.microsoft.com/fwlink/?linkid=2091800. Use the re-register option available in the Backup Infrastructure pane in the vault to re-register the virtual machine with Azure Backup service. If the issue persists, please contact Microsoft support.

Plaese help, been stuck here for almost a week now.

azure-backup
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@FaithCherop-9885 Sorry for the inconvenience this must have caused!

If you've already followed the recommendations then there is nothing much we can do here. You need to contact Azure backup technical support team for further investigation by raising a support request. The ticket enables you to work closely with the support professionals and quick resolution to your issue.

Here is a link - https://azure.microsoft.com/en-in/support/options/ to create support ticket.


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