question

BakomaMboeAdmin-8700 avatar image
0 Votes"
BakomaMboeAdmin-8700 asked JarvisSun-MSFT edited

Error adding CSV in Endpoint Under Apple Configurator

Hi,
I am trying to add devices in Endpoint under Apple Configurator but I receive and error each time the CSV is uploaded
I have tried three ways:
1. Export from Apple School Manager
2. Export from Apple Configurator 2.5
3. Manually Create csv

When I export from Apple School Manager I get the CSV not being in the correct format
112253-screen-shot-2021-07-06-at-104811-am.png


When I Export from Apple Configurator 2.5. It lets me add the CSV, then I get adding device, then I get failed to add device.
112282-screen-shot-2021-07-06-at-110648-am.png



When I try to manually create, I get the same error message as doing it with ASM.

How can I get the devices to add successfully?

mem-intune-device-configurationsmem-intune-enrollment
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1 Answer

JarvisSun-MSFT avatar image
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JarvisSun-MSFT answered JarvisSun-MSFT edited

@BakomaMboeAdmin-8700 Thanks for posting in our Q&A.
Firstly, please check if the csv file format meets the requirements, the .csv list looks like this:
F7TLWCLBX196,device details
DLXQPCWVGHMJ,device details
https://docs.microsoft.com/en-us/mem/intune/enrollment/apple-configurator-enroll-ios#setup-assistant-enrollment

For our issue, I have done some test. One situation I found is that repeated uploading of csv files will cause conflicts, as shown below, please check if there are any csv files with duplicate serial number.
112515-image.png
Delete duplicates and try again later
112488-image.png

As we know, Intune provides many enrollment methods. If the above ASM and AC do not work, you can also try ADE enrollment, please refer to this:
https://docs.microsoft.com/en-us/mem/intune/enrollment/device-enrollment-program-enroll-ios
Hope the above information can help.




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