question

jagadishj-1202 avatar image
0 Votes"
jagadishj-1202 asked AhRajeh-8784 answered

how to deploy ITSM Skill - https://microsoft.github.io/botframework-solutions/skills/samples/itsm/

12102-azureitsm.png




Am unable to deploy the skill and run it properly

azure-bot-service
azureitsm.png (122.9 KiB)
· 7
5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

@jagadishj-1202 Based on the error did the deployment script deploy.ps1 complete successfully? It looks like cosmos DB "botstate-db" connection fails for state management of bot or the URI provided is invalid.





0 Votes 0 ·

Can you tell me what configuration needs to be done in order to run the bot?

There is no clear documentation available for this.


[1]: https://microsoft.github.io/botframework-solutions/skills/samples/itsm/

0 Votes 0 ·

@jagadishj-1202 Could you confirm if your virtual assistant is running without the skill? If you have downloaded and deployed the virtual assistant and its resources the appsettings.json file in your solution should have the settings for your cosmos DB which the bot uses to maintain state information. Based on the error the cosmos db endpoint connection settings maybe incorrect or the bot is unable to connect to it. The following should be the format in which the settings would be available in the appsettings.json file.


   "cosmosDb": {
     "authKey": "cosmos_auth_key",
     "containerId": "<yourassistantname>-state",
     "cosmosDBEndpoint": "https://<endpointname>:443/",
     "databaseId": "botstate-db"
 },

1 Vote 1 ·
Show more comments

1 Answer

AhRajeh-8784 avatar image
4 Votes"
AhRajeh-8784 answered

Hi @ jagadishj-1202 - I encountered the same problem while trying to follow itil practitioner guidance course...
128148-image.png



image.png (164.9 KiB)
5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.