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JoyQiao-MSFT avatar image
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JoyQiao-MSFT asked ·

Windows Store wont open Windows 10

I have a new (Feb 2020) Microsoft Surface 3 Laptop. I am using it as a work laptop and signing in to my work Exchange account.

I have an Office 365 Business Premium subscription to get the Exchange service.

I'm not sure where things went wrong but now Microsoft Store wont open. I click on icon and the Windows Store splash window opens, the loading circle spins a couple of times, then it closes.

I have tried all the suggested troubleshooting steps to fix it that I could find:

wsreset.exe



DISM /Online /Cleanup-Image /RestoreHealth /Source:C:\RepairSource\Windows /LimitAccess



sfc /scannow


(and other DISM commands)

I also deleted the Local Cache:

C:\Users\user_name\AppData\Local\Packages\Microsoft.WindowsStore_8wekyb3d8bbwe\LocalCache


I then ran:

Set-ExecutionPolicy Unrestricted
Get-AppXPackage -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}

and got the following errors:
Add-AppxPackage : Deployment failed with HRESULT: 0x80073D02, The package could not be installed because resources it modifies are currently in use. error 0x80073D02: Unable to install because the following apps need to be closed InputApp_1000.18362.449.0_neutral_neutral_cw5n1h2txyewy. NOTE: For additional information, look for [ActivityId] 3ffb021c-19b8-0002-8f3c-fb3fb819d601 in the Event Log or use the command line Get-AppPackageLog -ActivityID 3ffb021c-19b8-0002-8f3c-fb3fb819d601 At line:1 char:38 + ... | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($.I ... + ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ + CategoryInfo : NotSpecified: (C:\Windows\Syst...ppXManifest.xml:String) [Add-AppxPackage], Exception + FullyQualifiedErrorId : DeploymentError,Microsoft.Windows.Appx.PackageManager.Commands.AddAppxPackageCommand Add-AppxPackage : Deployment failed with HRESULT: 0x80073D02, The package could not be installed because resources it modifies are currently in use. error 0x80073D02: Unable to install because the following apps need to be closed Microsoft.Windows.StartMenuExperienceHost_10.0.18362.449_neutral_neutral_cw5n1h2txyewy. NOTE: For additional information, look for [ActivityId] 3ffb021c-19b8-0006-0322-fb3fb819d601 in the Event Log or use the command line Get-AppPackageLog -ActivityID 3ffb021c-19b8-0006-0322-fb3fb819d601 At line:1 char:38 + ... | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($.I ... + ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ + CategoryInfo : NotSpecified: (C:\Windows\Syst...ppXManifest.xml:String) [Add-AppxPackage], Exception + FullyQualifiedErrorId : DeploymentError,Microsoft.Windows.Appx.PackageManager.Commands.AddAppxPackageCommand Add-AppxPackage : Deployment failed with HRESULT: 0x80073D02, The package could not be installed because resources it modifies are currently in use. error 0x80073D02: Unable to install because the following apps need to be closed Microsoft.YourPhone_1.20032.111.0_x64_8wekyb3d8bbwe. NOTE: For additional information, look for [ActivityId] 3ffb021c-19b8-0002-0845-fb3fb819d601 in the Event Log or use the command line Get-AppPackageLog -ActivityID 3ffb021c-19b8-0002-0845-fb3fb819d601 At line:1 char:38 + ... | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($.I ... + ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ + CategoryInfo : NotSpecified: (C:\Program File...ppXManifest.xml:String) [Add-AppxPackage], Exception + FullyQualifiedErrorId : DeploymentError,Microsoft.Windows.Appx.PackageManager.Commands.AddAppxPackageCommand Add-AppxPackage : Deployment failed with HRESULT: 0x80073D02, The package could not be installed because resources it modifies are currently in use. error 0x80073D02: Unable to install because the following apps need to be closed Microsoft.YourPhone_1.20032.111.0_x64_8wekyb3d8bbwe. NOTE: For additional information, look for [ActivityId] 3ffb021c-19b8-0004-e523-fb3fb819d601 in the Event Log or use the command line Get-AppPackageLog -ActivityID 3ffb021c-19b8-0004-e523-fb3fb819d601 At line:1 char:38 + ... | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($.I ... + ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
+ CategoryInfo : NotSpecified: (C:\Program File...ppXManifest.xml:String) [Add-AppxPackage], Exception
+ FullyQualifiedErrorId : DeploymentError,Microsoft.Windows.Appx.PackageManager.Commands.AddAppxPackageCommand

 Add-AppxPackage : Deployment failed with HRESULT: 0x80073D02, The package could not be installed because resources it 
 modifies are currently in use. 
 error 0x80073D02: Unable to install because the following apps need to be closed 
 Microsoft.YourPhone_1.20032.111.0_x64__8wekyb3d8bbwe. 
 NOTE: For additional information, look for [ActivityId] 3ffb021c-19b8-0004-1624-fb3fb819d601 in the Event Log or use 
 the command line Get-AppPackageLog -ActivityID 3ffb021c-19b8-0004-1624-fb3fb819d601 
 At line:1 char:38 
 + ...  | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.I ... 
 +                 ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ 
     + CategoryInfo          : NotSpecified: (C:\Program File...ppXManifest.xml:String) [Add-AppxPackage], Exception 
     + FullyQualifiedErrorId : DeploymentError,Microsoft.Windows.Appx.PackageManager.Commands.AddAppxPackageCommand 
     
    
 Add-AppxPackage : Deployment failed with HRESULT: 0x80073D02, The package could not be installed because resources it 
 modifies are currently in use. 
 error 0x80073D02: Unable to install because the following apps need to be closed 
 Microsoft.YourPhone_1.20032.111.0_x64__8wekyb3d8bbwe. 
 NOTE: For additional information, look for [ActivityId] 3ffb021c-19b8-0006-8933-fb3fb819d601 in the Event Log or use 
 the command line Get-AppPackageLog -ActivityID 3ffb021c-19b8-0006-8933-fb3fb819d601 
 At line:1 char:38 
 + ...  | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.I ... 
 +                 ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ 
     + CategoryInfo          : NotSpecified: (C:\Program File...ppXManifest.xml:String) [Add-AppxPackage], Exception 
     + FullyQualifiedErrorId : DeploymentError,Microsoft.Windows.Appx.PackageManager.Commands.AddAppxPackageCommand 
    
 I Repaired and Reset the Your Phone app and then again ran and got only 4 error messages: 
    
 Get-AppXPackage -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"} 
    
 errors: 
    
 Add-AppxPackage : Deployment failed with HRESULT: 0x80073D02, The package could not be installed because resources it   modifies are currently in use.                                                                                          error 0x80073D02: Unable to install because the following apps need to be closed                                        InputApp_1000.18362.449.0_neutral_neutral_cw5n1h2txyewy.                                                                NOTE: For additional information, look for [ActivityId] 3ffb021c-19b8-0006-1457-fb3fb819d601 in the Event Log or use    the command line Get-AppPackageLog -ActivityID 3ffb021c-19b8-0006-1457-fb3fb819d601                                     At line:1 char:38                                                                                                       + ...  | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.I ...                                         +                 ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~                                                 + CategoryInfo          : NotSpecified: (C:\Windows\Syst...ppXManifest.xml:String) [Add-AppxPackage], Exception         + FullyQualifiedErrorId : DeploymentError,Microsoft.Windows.Appx.PackageManager.Commands.AddAppxPackageCommand                                                                                                                              Add-AppxPackage : Deployment failed with HRESULT: 0x80073D02, The package could not be installed because resources it   modifies are currently in use.                                                                                          error 0x80073D02: Unable to install because the following apps need to be closed                                        Microsoft.Windows.Cortana_1.13.0.18362_neutral_neutral_cw5n1h2txyewy.                                                   NOTE: For additional information, look for [ActivityId] 3ffb021c-19b8-0002-7a89-fb3fb819d601 in the Event Log or use    the command line Get-AppPackageLog -ActivityID 3ffb021c-19b8-0002-7a89-fb3fb819d601                                     At line:1 char:38                                                                                                       + ...  | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.I ...                                         +                 ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ 
     + CategoryInfo          : NotSpecified: (C:\Windows\Syst...ppXManifest.xml:String) [Add-AppxPackage], Exception 
     + FullyQualifiedErrorId : DeploymentError,Microsoft.Windows.Appx.PackageManager.Commands.AddAppxPackageCommand 
     
    
 Add-AppxPackage : Deployment failed with HRESULT: 0x80073D02, The package could not be installed because resources it 
 modifies are currently in use. 
 error 0x80073D02: Unable to install because the following apps need to be closed 
 Microsoft.Windows.StartMenuExperienceHost_10.0.18362.449_neutral_neutral_cw5n1h2txyewy. 
 NOTE: For additional information, look for [ActivityId] 3ffb021c-19b8-0004-694f-fb3fb819d601 in the Event Log or use 
 the command line Get-AppPackageLog -ActivityID 3ffb021c-19b8-0004-694f-fb3fb819d601 
 At line:1 char:38 
 + ...  | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.I ... 
 +                 ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ 
     + CategoryInfo          : NotSpecified: (C:\Windows\Syst...ppXManifest.xml:String) [Add-AppxPackage], Exception 
     + FullyQualifiedErrorId : DeploymentError,Microsoft.Windows.Appx.PackageManager.Commands.AddAppxPackageCommand 
     
    
 Add-AppxPackage : Deployment failed with HRESULT: 0x80073CF9, Install failed. Please contact your software vendor. 
 (Exception from HRESULT: 0x80073CF9) 
 error 0x80070490: Unable to update the status for package 
 windows.immersivecontrolpanel_10.0.2.1000_neutral_neutral_cw5n1h2txyewy (Clear=0x0, Set=0x400). 
 NOTE: For additional information, look for [ActivityId] 3ffb021c-19b8-0002-708a-fb3fb819d601 in the Event Log or use 
 the command line Get-AppPackageLog -ActivityID 3ffb021c-19b8-0002-708a-fb3fb819d601 
 At line:1 char:38 
 + ...  | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.I ... 
 +                 ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ 
     + CategoryInfo          : WriteError: (C:\Windows\Imme...ppXManifest.xml:String) [Add-AppxPackage], IOException 
     + FullyQualifiedErrorId : DeploymentError,Microsoft.Windows.Appx.PackageManager.Commands.AddAppxPackageCommand 

From there I tried to find those services to close them but couldn't see them in the Task Manager.

Any suggestions? I'd rather not do a Windows Reset since the Microsoft Store is the only thing not working.

Source link: https://social.technet.microsoft.com/Forums/windowsserver/en-US/18fa89be-5777-449b-8c15-555d4c4cb434/windows-store-wont-open-windows-10?forum=win10itproapps


windows-10-application-compatibility
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1 Answer

sylviachen-MSFT avatar image
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sylviachen-MSFT answered ·

HI

Welcome to our new Microsoft Q&A Platform.

3.we can enter below command in powershell(open as admin) on issue window10 and get packagefullname of windowstore
get-appxpackage "windowstore"
we can enter below command in powershell(open as admin) on issue window10 to register windows store app again for your issue account.
Add-AppxPackage -register "C:\Program Files\WindowsApps\PackageFullName\appxmanifest.xml" -DisableDevelopmentMode

4.when the problem persist , if we run windows store apps in troubleshoot like picture ,will the same issue happen ?
12161-image.png



image.png (284.9 KiB)
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