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JennyFeng-MSFT avatar image
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JennyFeng-MSFT asked saldana-msft edited

My USB Ports are sporadically failing

Have a dell Precision Mobile Workstation (another name for a clunky heavy laptop) M6600, running Windows 10 X64 Ver 1903. The computer is about 6 years old, but for the most part it works great. Recently, though, I'm experiencing sporadic USB Port failures on all ports (2 USB 3, 3 USB 2 and a two port USB 3 PCMCIA card). Sometimes they all work fine, but more and more frequently, they sporadically won't recognize a plugged in device.
I've tried all the standard fixes that I could find on the internet, but none worked. When I check for new drivers from Dell, I'm told that I have the latest ones; most likely because of the computer's age. I can't determine if this is a sporadic hardware failure or software.

FWIW I'm including a screenshot of Device Manager; ignore those two "Other Devices", they've been there since the day I bought the computer, and I can't get rid of them, but I do believe that they're a separate issue.

I'll be very grateful for any help.
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Source link: https://social.technet.microsoft.com/Forums/windowsserver/en-US/296d7a97-be02-43c7-a3e5-e98c39c6db22/my-usb-ports-are-sporadically-failing?forum=win10itprohardware


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1 Answer

TeemoTang-MSFT avatar image
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TeemoTang-MSFT answered TeemoTang-MSFT commented

Ok, you have done enough on Windows(OS) side…

It is a law of nature, any computer even electronic equipment will have something wrong after 6 years’ use, especially USB port this type of often-used place. If you have tried update driver, update system build, change port, reinstall driver and ash cleaning, the only thing you could do is contact manufacturer after-sale support, it should be a hardware issue.

However, your device is not under guarantee

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Contact after-sale support worth trying

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