After a recent purchase of the full Microsoft sweet we are seeing errors on many of our test systems when attempting to onboard. One of the errors indicates the service is already running. The other errors indicate the service is denied as it is attempting to connect to an expired Organization ID. We have come to the conclusion that a trial version was used by a previous employee and it expired. I have also read that the offboarding file needs to be from the same tenant that onboarded the system. We do not have that access or knowledge.
Is there a way to offboard the old without the knowledge of the old tenant or a way to modify the registry key/keys to repair the agent and have it check into the new tenant?