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SatvaSolutions-1281 avatar image
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SatvaSolutions-1281 asked JuarezGarciaMariaGuadalupe-8793 answered

RDP not able to connect for virtual machine

Hello sir,

I have purchased the virtual machine in azure.

But right now I am not able to connect via RDP. I getting the below error when connecting.

https://prnt.sc/19p3phg



Please provide best solution to resolve this error.

Thanks,
Nilesh

azure-virtual-machines
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srbose-msft avatar image
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srbose-msft answered srbose-msft edited

@SatvaSolutions-1281 , Thank you for your question.

The error shown in the image is quite generic and can be due to many different problems.

Here are two links that describe troubleshooting steps for RDP connections to Azure Virtual Machines in detail:
https://docs.microsoft.com/en-us/troubleshoot/azure/virtual-machines/troubleshoot-rdp-connection
https://docs.microsoft.com/en-us/troubleshoot/azure/virtual-machines/detailed-troubleshoot-rdp


Hope this helps.

Please "Accept as Answer" if it helped, so that it can help others in the community looking for help on similar topics.

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JuarezGarciaMariaGuadalupe-8793 avatar image
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JuarezGarciaMariaGuadalupe-8793 answered

Does the vm have public access in the settings? or can you ping to the ip address?

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