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chriskamutumwa-9546 avatar image
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chriskamutumwa-9546 asked JennyYan-MSFT commented

rdp showing blank screen on ip 40.121.138.85 and i cannot see virtual machine

rdp showing blank screen on ip 40.121.138.85 and i cannot see virtual machine in profile

remote-desktop-services
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JennyYan-MSFT answered JennyYan-MSFT commented

Hi,
1.Does the IP address refer to any server? Virtual or Physical server? Any platform used like Hyper-V, Vmware and others?
If yes, please try to remote to the server via the FQDN name of the server and verify if the same issue will occur?

2.How did you start the remote connection to the specific IP?

3.Is there any way to access the server or IP in console or locally? If yes, will the black screen issue occur?

4.Is there any changes made before you met the RDP black screen issue?



Hope this helps and please help to accept as Answer if the response is useful.

Thanks,
Jenny

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Hi,

Is there any update?
Please feel free to let us know if more assistance needed.

Thanks,
Jenny

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