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SvenvanderVecht-3653 avatar image
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SvenvanderVecht-3653 asked JimmyYang-MSFT commented

Unable to add Skype meeting in Shared mailbox calendar

Hi,

Some users report that, after we migrated from Exchange 2010 to Exchange 2016 on-prem, they cannot add a Skype meeting in a shared mailbox calendar. The following error pops up;

The user accounts in Outlook and Skype for Business do not match. Please make sure you are signed in to both applications with the same user name and privileges.

I renewed the Outlook profile for one user, but that did not solve the problem.

office-exchange-server-administrationoffice-skype-business-server-administration
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1 Answer

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JimmyYang-MSFT answered JimmyYang-MSFT commented

Hi @SvenvanderVecht-3653

According to your error message, it seems your outlook account is not the same as your Skype for Business account.

To troubleshoot this issue, please make sure your SIP address is the same as your primary SMTP address. Skype relies on the Global Address List to check the SMTP and SIP matching. So it has to be updated on a server side.

For Exchange On-Premise, you can use:
Get-OfflineAddressbook | Update-OfflineAddressbook
Get-GlobalAddressList | Update-GlobalAddressList

After server side update, you can update the Global Address List in Outlook :

  1. Close Outlook and Skype

  2. Go to C:\Users\%username%\AppData\Local\Microsoft\Outlook

  3. Rename the Offline Address Books folder into Offline Address Books.old

  4. Launch Outlook. Outlook will download a fresh copy of the global address list.


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@SvenvanderVecht-3653

Just checking in to see if above information was helpful. If you have any further updates on this issue, please feel free to post back.

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@SvenvanderVecht-3653

It has been a while, how is everything going?
If you have any update about this issue, please feel free to post back.

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