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innolisboa-5260 avatar image
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innolisboa-5260 asked innolisboa-5260 commented

Cannot update to 20H2 Windows 10

113462-screenshot-2021-07-10-024443.png


This keeps happening whenever I update. I tried update troubleshooter and uninstalling the current updates that I have, but it still doesn't work. I have also noticed that I have 2 security updates simultaneously installed

![113407-screenshot-2021-07-10-024545.png][2]


The KB5003637 update cannot be uninstalled for some reason.


I have also used DISM RESTORE HEALTH but it does not complete and also gives me an error

![113370-screenshot-2021-07-10-030209.png][3]




I found forums where you go to regedit and remove windows test root, but I don't have it. Please help me. I even tried factory resetting but this damn bug won't let me. Whatever is happening is also messing with Valorant vanguard and is making my game crash.
[2]: /answers/storage/attachments/113407-screenshot-2021-07-10-024545.png
[3]: /answers/storage/attachments/113370-screenshot-2021-07-10-030209.png

windows-10-general
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Docs-4663 avatar image
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Docs-4663 answered innolisboa-5260 commented

The error code 0xc1900400 indicated that payload files were corrupt.

Uninstall any of these non-Microsoft software:
a) antivirus
b) firewall
c) drive encryption

Open administrative command prompt and type or copy and paste:

sfc /scannow
findstr /c:"[sr]" %windir%\logs\cbs\cbs.log >"userprofile%\desktop\sfcdetails.txt"
dism /online /cleanup-image /scanhealth
dism /online /cleanup-image /restorehealth

When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste in the thread

Look on the desktop for the new text file > post a share link into this thread using one drive, drop box, or google drive.


See if you can perform an in place upgrade repair using a Windows 10 iso 21H1.

If the in place upgrade fails > post any error code and message



https://www.tenforums.com/tutorials/16397-repair-install-windows-10-place-upgrade.html
https://www.microsoft.com/en-us/software-download/windows10
https://www.tenforums.com/tutorials/9230-download-windows-10-iso-file.html


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· 4
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Microsoft Windows [Version 10.0.19042.1052]
(c) Microsoft Corporation. All rights reserved.

C:\WINDOWS\system32>sfc /scannow

Beginning system scan. This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.

Windows Resource Protection found corrupt files but was unable to fix some of them.
For online repairs, details are included in the CBS log file located at
windir\Logs\CBS\CBS.log. For example C:\Windows\Logs\CBS\CBS.log. For offline
repairs, details are included in the log file provided by the /OFFLOGFILE flag.

The system file repair changes will take effect after the next reboot.

C:\WINDOWS\system32>findstr /c:"[sr]" %windir%\logs\cbs\cbs.log >"userprofile%\desktop\sfcdetails.txt"
The system cannot find the path specified.

C:\WINDOWS\system32>dism /online /cleanup-image /scanhealth

Deployment Image Servicing and Management tool
Version: 10.0.19041.844

Image Version: 10.0.19042.1052

[===========================97.0%======================== ]
Error: 3017

The requested operation failed. A system reboot is required to roll back changes made.

The DISM log file can be found at C:\WINDOWS\Logs\DISM\dism.log

C:\WINDOWS\system32>dism /online /cleanup-image /restorehealth

Deployment Image Servicing and Management tool
Version: 10.0.19041.844

Image Version: 10.0.19042.1052

[===========================53.2% ]
Error: 1726

The remote procedure call failed.

The DISM log file can be found at C:\WINDOWS\Logs\DISM\dism.log

C:\WINDOWS\system32>

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I cannot di the in place upgrade repair it always fails and goes into BOSD

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Here are the latest sfc details

120239-sfcdetails.txt


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sfcdetails.txt (398.6 KiB)
TeemoTang-MSFT avatar image
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TeemoTang-MSFT answered innolisboa-5260 commented

Since you have tried factory resetting but no help, general troubleshooting threads are useless. Let’s in-place upgrade to 21H1 directly.
Please go to the following website, click Update now to download Windows Update Assistant
https://www.microsoft.com/en-us/software-download/windows10
Run it and follow the guide to upgrade.
On the other hand, you could also click Download tool now button to download media creation tool, which can download Windows 10 version 21H1 ISO file for us, once ISO download complete, mount it and run Setup.exe to upgrade to 21H1.

If you are using Enterprise edition, go to VLSC to download 21H1 ISO image for upgrade or contact your system admin.


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using the mounted iso setup results to windows installation failed

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