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TIPSWORDBrianOMD-8249 avatar image
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TIPSWORDBrianOMD-8249 asked emilyhua-msft commented

microsoft Office Customization Tool .xml worked on one machine and no more, why?

Hi All,

I'm very new to this and am wondering what I might have done incorrectly. I went through the steps in the microsoft Office Customization Tool to create an .XML to install the 2019 standard we paid for.

It appears to have worked fine on my first machine, but the other two I tried this on failed.

Here is the config (key redacted):

<Configuration ID="f157b97d-7690-4de1-8eb9-eae05b14b8ea">
<Info Description="Oregon Office of Emergency Management - O2019 Standard install" />
<Add OfficeClientEdition="64" Channel="PerpetualVL2019">
<Product ID="Standard2019Volume" PIDKEY="XXXXXX-XXXXXX-XXXXXX-XXXXXX-XXXXXX">
<Language ID="en-us" />
<ExcludeApp ID="Groove" />
<ExcludeApp ID="OneDrive" />
</Product>
</Add>
<Property Name="SharedComputerLicensing" Value="0" />
<Property Name="SCLCacheOverride" Value="0" />
<Property Name="AUTOACTIVATE" Value="0" />
<Property Name="FORCEAPPSHUTDOWN" Value="FALSE" />
<Property Name="DeviceBasedLicensing" Value="0" />
<Updates Enabled="TRUE" />
<RemoveMSI>
<IgnoreProduct ID="VisPro" />
<IgnoreProduct ID="VisStd" />
</RemoveMSI>
<AppSettings>
<Setup Name="Company" Value="OEM" />
<User Key="software\microsoft\office\16.0\excel\options" Name="defaultformat" Value="51" Type="REG_DWORD" App="excel16" Id="L_SaveExcelfilesas" />
<User Key="software\microsoft\office\16.0\powerpoint\options" Name="defaultformat" Value="27" Type="REG_DWORD" App="ppt16" Id="L_SavePowerPointfilesas" />
<User Key="software\microsoft\office\16.0\word\options" Name="defaultformat" Value="" Type="REG_SZ" App="word16" Id="L_SaveWordfilesas" />
</AppSettings>
</Configuration>

office-itpro
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emilyhua-msft avatar image
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emilyhua-msft answered emilyhua-msft edited

@TIPSWORDBrianOMD-8249

It appears to have worked fine on my first machine, but the other two I tried this on failed.

Is there any error message/code if the Office Standard 2019 installation failed?
On my clean test environment, I could install Office Standard 2019 successfully with your configuration file.

Please ensure you have used administrator permission to install Office on these 2 machines.

Besides, were there the Visio, especially volume licensed versions of Visio 2016 installed on these two machines before?

If yes, please note, Office 2019 use the Click-To-Run installation technology, according to the article "Supported scenarios for installing different versions of Office, Project, and Visio on the same computer", if you want to install Office 2019 with volume licensed versions of Visio 2016, you need to use the Office Deployment Tool to install it.

So, it's recommended to use <RemoveMSI /> replace the part of <RemoveMSI> <IgnoreProduct ID="VisPro" /> <IgnoreProduct ID="VisStd" /> </RemoveMSI> to uninstall volume licensed versions of Visio 2016 first.

Any questions you may let me know.


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TIPSWORDBrianOMD-8249 answered emilyhua-msft commented

Visio is not supposed to be included in this install. This is purely Office 2019 standard.

See attached .jpg for a screenshot of the error message

Thank you for taking the time to respond to my question,
Brian113915-2021-07-12-8-56-47.jpg






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@TIPSWORDBrianOMD-8249
Thanks for your respone.
According to the image above, please make the internet connectivity is OK.
If there is any antivirus software installed, you may temporarily quit it or disable it for a test.

If you run ODT with this configuration file, I suggest you download and use the last one from Microsoft Download Center.

In addition, it's recommended to find realted logs in %temp% folder according to the installation time, such as the computer names-date-####.log. Try to find some information about the error.


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@TIPSWORDBrianOMD-8249
Is there any update about your issue?
If yes, you may post back.

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Good morning, no

Things are still not working and I'm not sure where to take this. We have licenses and I have to get these machines working. I'm a bit frustrated that I can't at least get the media downloaded to perform a regular .exe install of the suite. This is my first adventure with having to do this .xml manipulation to get what we have paid for from microsoft.

I am not a coder, I don't use these tools on a daily basis and the tool provided is not performing as advertised. What is your advise?

It should not be this difficult to get what I need and if a .xml is going to be required it would seem to me that MS should provide a more detailed easy to follow method to achieve the finite number of possible installation scenarios.

My organization purchased MS Office 2019 Standard that is all I need to work.

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