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VinodSurvase-1595 asked VinodSurvase-1595 commented

What are the pre-requisites for MS teams landline telephony system?

What are the pre-requisites for MS teams landline telephony system? Can you please answer this?

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SharonZhao-MSFT answered VinodSurvase-1595 commented

@VinodSurvase-1595,

Do you mean that you want to set up Phone System in Microsoft 365?

If so, it needs to meet the following requirements:

  1. Make sure that Phone System is available in your country or region.

  2. Buy and assign Phone System and Calling Plan licenses.

  3. Get phone numbers for users.

  4. Get service phone numbers(audio conferencing, call queues, auto attendants).

For more information, please refer to this article.


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@SharonZhao-MSFT Can we integrate MS teams with SIP provider for service desk and our internal and external calls like 1:1 calls , auto attendant and call queues and from 1 country to another country ?

Can you shed some light on this?

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@VinodSurvase-1595

It recommends you configure Phone System Direct Routing to implement the Session Initiation Protocol (SIP). The following articles deserve a read:

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