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ShaneKing-3381 avatar image
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ShaneKing-3381 asked Docs-4663 answered

Working thru Identifying why a Win10 System reverted to a prior restore point

I have a client workstation that has twice in 30 days removed an upgraded application as part of a system restore.

I can go into System Restore and list the restore points available, and what applications will be affected if I roll back to one, but am not sure how I identify why Windows 10 20H1 has suddenly initiated the process to roll back to a point in time.

The users SW vendor feels its a windows Issue, whereas it seems from the timing that each time an upgrade of their app is installed, the device rolls back to N-1 in the available restore points. Example
12July21 = Restore Point 4
10July21 = Restore Point 3
28Jun21 = Restore Point 2
5Jun21 = Restore Point 1

When the SW vendor installed an update on July 12, 2 days later the system rolled back to 18Jun21


Where do I find what triggered a system restore?

windows-10-generalwindows-10-application-compatibility
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Docs-4663 answered

Please run setupdiag > post a share link into this thread

https://docs.microsoft.com/en-us/windows/deployment/upgrade/setupdiag



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JennyFeng-MSFT answered

@ShaneKing-3381
Hi,
Unless you set related tasks, as far as I know, Windows 10 will not automatically trigger system restore.
If the application is a third-party software, I suggest you check with the SW vendor again.
You can also uninstall the app to see if the same problem occurs, if not, then I think it should be the problem of the app.
Hope above information can help you.

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ShaneKing-3381 answered JennyFeng-MSFT commented

HI jenny, you might want to check that as fact, Windows versions have been able to initiate a return to a restore point - an example is when a update has an issue and the system returns to the state pre install.

When I look at the list a changes that would be reversed there are a large number of MSFT items in the list that would also be rolled back, and the installs of the 3rd party app isn't always in the list of things that would be changed.

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Hi,
Thank you for your reminder,
I did some research, and the rollback is basically related to the update issue.
If Windows detects this, it will try to resolve the failure by uninstalling recently installed updates. This is only done when all other automatic recovery attempts have been unsuccessful.
Occasionally, these updates can fail due to incompatibility or issues in new software.
There is currently no reliable method to detect the cause of recovery. Since I don’t know the third party application, I guess it will be related to compatibility.

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Docs-4663 answered

When available please post a share link with setupdiag results.


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