question

mrkavin-6042 avatar image
0 Votes"
mrkavin-6042 asked AnshulKumarMINDTREELIMITED-5501 commented

I get locked out of my Active Directory account because Orion is storing old password

I don't have full access to everything in Orion so I get prompted for a username and password when I go into the System Configuration tab. When I enter my username and password it gives me an error message. "The specified credentials are invalid. Please specify a valid AD Account keeps locking out Orion NCM user and password" I have access to other tabs but not the configs tab. When I have to change my AD password and then open Orion my AD password gets locked out. I suppose because the old password is still in the configs tab. If I try to clear the username and password in the configs tab it won't let me. error: The Orion server cannot access the SolarWinds Information Service. The exact error was 'The username cannot be empty.'

I can put the new password in every time my AD password changes but since I don't have access to the configs tab anyway it just seems annoying.

Any help on this will be appreciated.


windows-active-directory
· 4
5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

@mrkavin-6042
Thank you for your post!

Based off your issue, this seems more related to Windows Active Directory, so I've added the windows-active-directory tag to this thread so their community can take a look into this issue as well.


Thank you for your time and patience throughout this issue.

0 Votes 0 ·

Hello @mrkavin-6042,

Hope you are doing well.

I would like to know how things are going on your end. If you have any questions or concerns about the information I provided, please do not hesitate to let me know.

It is my pleasure to be of assistance. Thanks a lot.

Best regards,
Hannah Xiong

0 Votes 0 ·

Hello @mrkavin-6042,

May I know whether our issue has been resolved? For any further assistance, welcome to post here.

Best regards,
Hannah Xiong

0 Votes 0 ·

Hi, if the posted answer resolves your question, please mark it as the answer by clicking the check mark. Doing so helps others find answers to their questions.

0 Votes 0 ·
DSPatrick avatar image
0 Votes"
DSPatrick answered

I'd try asking for help here in dedicated forums.
https://thwack.solarwinds.com/

--please don't forget to upvote and Accept as answer if the reply is helpful--



5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

HannahXiong-MSFT avatar image
0 Votes"
HannahXiong-MSFT answered HannahXiong-MSFT published

Hello @mrkavin-6042,

Thank you so much for posting here.

So sorry that I am not professional with Orion server. According to the error messages, it is more related to Orion issue. It is suggested that we could kindly contact the vendor of Orion server to check whether they could provide some assistance.

Besides, as mentioned, when we changed our AD password, our account would get locked out. As supposed, the old password is stored in the configuration tab. If so, I would suggest clearing the cached credentials or the stored credentials. But we got error when trying to clear the credential.

As suggested, please kindly contact the vendor or supplier of Orion server for more professional assistance firstly.

Thank you so much for your understanding and support.

Best regards,
Hannah Xiong

5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.