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jackLOUI-9919 asked SunnyQi-MSFT commented

One of Ethernet network disappeared from Network-Connection after repower PC, which had been rename to another Ethernet network, How to get back the lost Ethernet?

I have Dual Ethernet adapters (Ethernet-1,Ethernet-2), one of them (Ethernet-2) disappeared after repower PC, which was USB LAN adapter that created another name of Ethernet-3, I had to set static ip on it again, but application cannot get data from Ethernet-3 network, although each unit can ping each other. I guess network data went to Ethernet-2.
How to get it (Ethernet-2) back to system?
Anyone can help ? ( jack@inprom.com.hk )

windows-10-network
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Hi,


Just want to confirm the current situations.


Please feel free to let us know if you need further assistance.


Best Regards,
Sunny

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Hi,

Just want to confirm the current situations.

Please feel free to let us know if you need further assistance.

Best Regards,
Sunny

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1 Answer

SunnyQi-MSFT avatar image
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SunnyQi-MSFT answered

Hi,

Welcome to Q&A platform.

May I know if the issue only occurred for this third-party USB LAN adapter? How about the Ethernet adapter 1? If the issue only occurred on the USB LAN adapter, I would suggest you could contact the USB LAN adapter support for further troubleshooting.

Here is an article talking about how to troubleshoot missing network connection icons in Windows for your reference:

https://docs.microsoft.com/en-us/troubleshoot/windows-client/networking/troubleshoot-missing-network-connections-icons

Best Regards,
Sunny


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