I have been trying to install the Windows 7 patch for print nightmare (KB5004953) to no avail. I followed the suggestion made by @JuanSobrado-3258 to install the latest SSU (4592510) - that worked fine. I then tried to install the patch for print nightmare. I called Microsoft because I have the Answer Desk Assure membership, and I was hoping they could help. I finally got a hold of a rep that was willing to at least try to help. Microsoft told me to first uninstall my internet security (Webroot) before installing the patch, which I did. The patch downloaded and installed, but it would not complete. The computer restarted twice and it shut down each time with the following message: "failure configuring window updates. Reverting changes. Do not turn off your computer." It did this twice, and when it finally restarted and went to my home screen, I checked the updates and it had failed.
I am at a loss. Microsoft told me I might need to update my BIOS. Everything I read about that says "no - don't update the BIOS" - does anyone on here have any suggestions as to why this patch won't install?? Please help! I appreciate any assistance!