question

SP-4204 avatar image
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SP-4204 asked shreyshah-5378 published

MFA policy is misconfigured. Work with your admin to enable notification and verification code for mobile app in the policy

Hello,

Please can you help me resolving the subject line error? I am the only admin and locked out. I have also opened a case #26528202 with Office 365 support but it's been almost 4 days now and it is not even assigned to an engineer yet. My business is at a halt and no one in my organization can access their emails. Please help!!!!!!!

Thank you

azure-ad-multi-factor-authentication
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1 Answer

Chris-7068 avatar image
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Chris-7068 answered shreyshah-5378 published

If this is your only account then I think nobody can help you here except Microsoft! In the future create a 'Break the Glass' account that you exempt from every 'policy' you apply that can affect the way you login or authenticate against Azure AD.

Make sure you create a very strong password (32 chars or above) and frequently change the password to keep it as safe as possible. If you want MFA on this account (which I would definitely recommend!) create a separate CA policy for that account and exclude it from all others. Test it and if it works don't touch it again ;)

Hope this helps you in the future, good luck!

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Thanks Chris! :)

0 Votes 0 ·

Did you ever get this figured out?

Im having the same issue at work, I misconfigured some policies....now I cant log in with admin credentials.

Called microsoft support...keep getting run around, its been a long time...


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