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outlook calendar book meeting room remains tentative

Dear All,

We are using office 365 and exchange online and use outlook for users to book meeting room, by sending email to the specified room number. Normally user just need to initiate a new meeting, then find the room, send out the meeting appointment, then user will receive an email saying the booking is accepted or rejected (if conflict).

This works for most of our meeting rooms, however we have a few meeting rooms behaved differently. There was no email replied to the user, and the status remains tentative (which means the room was not accepted or rejected). We've checked on the settings from exchange online, but didn't see any obvious differences. Any idea what areas we can look into and locate the root cause?

Any idea would be really helpful! Thanks a lot!


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office-exchange-online-itpro
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Hi Eaven,

As this issue is related to Exchange Online, I just removed the irrelevant on-premise tag and added office-exchange-online-itpro :)

Best regards,
Lou

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EavenHuang answered

Hi @ZhengqiLou-MSFT,

Thanks a lot all the same for your help. It's something I've learned from you:)

However, we've found out the root cause was about the exchange setting, after I enabled the "Automatic processing" option via Exchange - Resource, it worked out now:0

Thanks again for all your efforts, it's really appreciated:)

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ZhengqiLou-MSFT answered EavenHuang converted comment to answer

Hi @EavenHuang-0590 ,

Good day!

Could you see these rooms in your Room Finder? And can you book them on OWA?

You could try enable the external request with:

 Set-CalendarProcessing "<Room Name>" -ProcessExternalMeetingMessages $True

And also, you could compare the properties of these rooms and the normal rooms using this cmdlet:

 Get-CalendarProcessing "7F-1" | FL

Here is an article that may help: Resources in Exchange don't respond to meeting requests

Best regards,
Lou


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Hi Lou,

The rooms in question can be found via Outlook - From Room List.

Do you mind what exactly these two PS commands do? I assume "7F-1" is just an example of room name?

Many thanks for your help!

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Hi @EavenHuang-0590 ,

Yes it's a Room name. The first cmd is to enable the external meeting requests.
The second one its to list the properties of the Room, you could compare it with other rooms to find if there are any differences.

And also, please try creating a new Room to test if it could automatically process the request.

Best regards,
Lou

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Hi @EavenHuang-0590 ,

Do the suggestions above help? If the issue has been resolved, please click “Accept as answer” to mark the helpful reply as an answer, this will make answer searching in the forum easier and be beneficial to other community members as well.

If you are still stuck in this issue, please feel free to post your questions.

Regards,
Lou


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