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Lee-6314 asked Crystal-MSFT commented

Upgrading from SCOM 2012 to 2016 then to 2019

We are currently upgrading to SCOM 2019 but to do so we have to upgrade to 2016 first.
We have a connector to service now which is A2i.
Does SCOM 2016 and 2019 have a connector to ServiceNow? and if so is it Bi-directional?

msc-operations-manager
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Crystal-MSFT answered Crystal-MSFT commented

@Lee-6314, As per Servicenow's documentation, it seems SCOM 2016 and 2019 are both supported. So I think it's OK.
https://docs.servicenow.com/bundle/paris-it-operations-management/page/product/event-management/task/t_EMConfigureSCOMConnector.html
Note: Non-Microsoft link, just for the reference.

We can also ask in the Servicenow community to double confirm regarding this
https://community.servicenow.com/community
Note: Non-Microsoft link, just for the reference.

Hope it can help.


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@Lee-6314, How's everything going? Is there anything else we can help? if yes, feel free to let us know.

Thanks and have a nice day!

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@Lee-6314, Long time not heard from you. I am writing to see if there's any update on our issue. if yes, feel free to let us know.

Meanwhile, if the above information is helpful, we appreciate your help to click "Accept Answer".

Thanks for your time and have a nice day!

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