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DavidAdason-7943 avatar image
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DavidAdason-7943 asked OsamaSaeedAlMakhzoumi-0110 published

Conditional access blocking MyApps Portal on Intune

Hi all,

I have done a search and can't seem to find an answer to my question, but apologies if this is a duplicate.

We have set up conditional access policies targeting all cloud apps on mobile devices. The policy is set to require a client approved app (i.e., the Edge browser). On iOS devices (I haven't been able to test Android), this seems to be working fine for all apps EXCEPT the MyApps Portal, which is just being blocked. For example, I try to sign in to the MyApps Portal using Edge on a targeted device and I am being consistency presented with a "You can't get there from here error" which, frustratingly, tells me to use the Edge Browser (which I am).

Any ideas of what might be causing this?

As an alternative work around, I had considered trying to exclude the MyApps Portal from the policy, but I understand it's not possible to target the portal with a specific policy at the moment...

Thanks,
David

azure-ad-conditional-accessmem-intune-conditional-access
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CiciWu-MSFT avatar image
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CiciWu-MSFT answered

This seems to be a known issue. Some end users have already post a ticket in Azure UserVoice. I think you can vote the following ticket to address and improve this problem.
https://feedback.azure.com/forums/169401-azure-active-directory/suggestions/19738183-support-conditional-access-for-myapps-microsoft-co

Many features of our current products are designed and upgraded based on customer feedback. We strive to capture any negative reviews in order to ensure that we are continuously improving our products to meet our customers' needs. With your efforts, we are committed to improving our products. Thanks very much for your cooperation and understanding.


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vipulsparsh-MSFT avatar image
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vipulsparsh-MSFT answered arkin-3543 commented

@DavidAdason-7943 Thanks for reporting this issue David. We are aware of an issue where Edge on IOS platform is not getting recognized as the approved client.
In your Azure portal, under user sign in, it fails with something like this :

12679-ca-error.jpg


There is work in progress and this should be resolved soon. I will update this thread once the issue is fixed. Till then try with other grant controls(Require App protection policy- If your org already has some MAM policy from Intune) and let us know if they work.


If the suggested response helped you resolve your issue, do click on "Mark as Answer" and "Up-Vote" for the answer that helped you for benefit of the community.



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Hi,
we just found the same issue. Is there an update to this?
Thanks.

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OsamaSaeedAlMakhzoumi-0110 avatar image
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OsamaSaeedAlMakhzoumi-0110 answered OsamaSaeedAlMakhzoumi-0110 published

Till this date still no update ?

This issue is still happening as stated above

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