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MaryArambel-1535 avatar image
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MaryArambel-1535 asked Miles-MSFT answered

No emails coming to INBOX, just to the Junk file. What is the problem? How can it be reolved?

No emails coming to INBOX, just to the Junk file. What is the problem? How can it be reolved?

windows-10-general
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Miles-MSFT avatar image
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Miles-MSFT answered Miles-MSFT edited

Hi

To help you solve the problem, firstly we should confirm which application you are using.
For example, Outlook is one of the most widespread app for users to send and receive emails.
However, Outlook will sometimes send emails to Junk or Spam folder.

Then ,we could check if the automatic filter causes the problem.
We could try to Turn off automatic filter
Turning off automatic filter will ensure that all your emails go in through the inbox before you can delete them or send them to the junk folder.
Now all email messages will be received regularly. However, those emails suspected to be spammed by the server are still moved to the Junk E-mail folder automatically, but not the Inbox folder. Emails from blocked email accounts/sender are also sent to the junk folder.
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Also, for more information about block or allow (junk email settings) , we could refer to this link:
https://support.microsoft.com/en-us/office/block-or-allow-junk-email-settings-48c9f6f7-2309-4f95-9a4d-de987e880e46

Best Regards


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