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yannara avatar image
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yannara asked JarvisSun-MSFT edited

Autopilot Device Setup always fails but Try Again always works

I have 8 apps in autopilot, Office and other are very small Win32 apps. Always, autopilot device setup fails but when user clicks Try Again, it always success with 8 app install and everything goes okay. I want to get rid of that failure. I am using 21H1 media, not sure have I tried this with 20H2. Does anyone else witness this behavior?

mem-intune-enrollment
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JarvisSun-MSFT avatar image
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JarvisSun-MSFT answered JarvisSun-MSFT commented

@yannaraThanks for posting in our Q&A.
For our issue, I did a test with 20H2, and no similar problems occurred. So it seems that your autopilot device has a problem. In order to confirm the cause of the problem, please refer to the link and do some troubleshooting first. Thanks for your understanding.
https://docs.microsoft.com/en-us/troubleshoot/mem/intune/troubleshoot-app-install#win32-app-installation-troubleshooting



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yannara avatar image
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yannara answered JarvisSun-MSFT edited

I changed ESP settings to wait 90min until error comes up (default was 60). After this, the problem gone away. I figure it out by reading different logs and realizing that there was no actual error anywhere, so it must been a time out. The actual installation itself takes less than 60min.

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@yannaraGlad to hear that you have found a solution to this issue. It seems to be a situation that has not been encountered before. If you have more questions in the future, please don't hesitate to submit to our forum.

Best Regards
Jarvis

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