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LutzJessica-2899 asked RobCaplan edited

What to do if nothing shows up after choosing wifi when setting up a HoloLens 2?

I was setting up a HoloLens 2 device, and after I entered the wifi password, it thought for a second, but then went blank. I waited for a bit, and there continued to be no activity. I knew it was still on because I could change the volume and things, but I was unable to open the start menu or do anything else. I tried turning it off and back on, but I was still unable to do anything. I've tried looking things up, but have found no solutions to this problem.

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For help with device issues please see the Device Troubleshooting page at https://docs.microsoft.com/en-us/hololens/hololens-troubleshooting or contact support at https://aka.ms/hlsupport .

The hololens-development tag is specifically for discussion of writing apps to run on HoloLens and doesn't cover issues with the device itself. Links to support options and answers to common questions about HoloLens devices, usage, configuration, and purchasing can be found at https://docs.microsoft.com/hololens

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