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JurgenZenuni-4520 avatar image
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JurgenZenuni-4520 asked PercivalYang-MSFT commented

pc crash with code and dump file.

pc crashes and it says code The bugcheck was: 0x00000133 (0x0000000000000001, 0x0000000000001e00, 0xfffff80648efa320, 0x0000000000000000). A dump was saved in: C:\Windows\Minidump\071721-8171-01.dmp. who can help

windows-10-general
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Docs-4663 avatar image
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Docs-4663 answered

Please run the V2 log collector and post a share link into this thread:

https://www.windowsq.com/resources/v2-log-collector.8/
https://www.tenforums.com/bsod-crashes-debugging/2198-bsod-posting-instructions.html


Open file explorer> this PC > C: > in the right upper corner search for: C:\Windows\memory.dmp

if the file size is < 1.5 GB then > save to the downloads folder > zip > post a separate share link into the thread using one drive, drop box, or google drive



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PercivalYang-MSFT avatar image
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PercivalYang-MSFT answered

Hi
@JurgenZenuni-4520

When the PC run into BSOD, It's welcome if you could provide us relevant information below

1, It's a physical machine or Virtual system on Hyper-V or VMware

2, the operating system of the machine, server or windows?

3, what status was the machine being before BSOD and right now?

4, Has the machine recently update any Software or Hardware?

5,In your case 0x00000133, you should set a full dump(better) or kernel dump and create a page file about the size of total ram+256MB accordingly.

6, Please prepare the Event log and dump for IT pros to solve the BSOD issue.

On forum, we do not directly assist check the dump in view of the large dump size.

If further assistance were needed you could open a request ticket with Microsoft support.
https://support.serviceshub.microsoft.com/supportforbusiness



Hope this can help you
If your need further help, be free reply to me at your convenience.

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