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leewangjong-2930 asked SadiqhAhmed-MSFT commented

How can I get passed this Azure Loading screen?

I tried all the things that the documentation told me to do here: https://docs.microsoft.com/en-us/azure/cost-management-billing/manage/troubleshoot-sign-in-issue

but nothing is working. I am using a free-tier Azure account, and the last thing I did was delete a resource group before it signed me out automatically.

Could anyone help out with this issue? I want to be able to upgrade my subscription soon.

azure-cost-management
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@leewangjong-2930 Is this still an issue? If yes, please contact Azure support team for further investigation.

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Can you share screenshot of login error or issue?

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So, I can't even upload an attachment, I'm getting "No such upload" when I try, so I'm sorry I can't provide you with a screenshot.
(getting net::ERR_HTTP2_PROTOCOL_ERROR when I click upload).

But, basically, it will give me the Azure logo and the spinner for loading for a good 30 or so minutes. I checked the console, and it gives me:
Failed to load resource: the server responded with a status of 400 ()
Failed to load resource: the server responded with a status of 500 ()

etc.
I tried erasing all browser history, opening it up from incognito (in Chrome, and in Edge), but nothing. I just tried to open it up with my phone, and it let me in, but I'm not going to use Azure on my phone.
What could be the issue?

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@leewangjong-2930 Sorry for the inconvenience this must have caused!

We recommend that you use the most up-to-date browser that's compatible with your operating system.

116138-image.png

In most cases, running windows updates and a system reboot helps. If problem persist, create a support request for further investigation.


If the response helped, do "Accept Answer" and up-vote it.



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1 Answer

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leewangjong-2930 answered SadiqhAhmed-MSFT commented

It turned out to be my antivirus (bitdefender) that was stopping access. Thank you!

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@leewangjong-2930 Thanks for the update. Glad to know that the issue is now resolved.

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