question

DiannaEmtage-7939 avatar image
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DiannaEmtage-7939 asked MichaelSimpson-2520 commented

Can't browse after installing update KB5004237

Security update KB5004237 breaks Chrome & Edge - Aw Snap page comes up and all plug-ins crash. Only resolution I have found is to uninstall the update.

windows-10-security
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Do you have any extensions installed?
Try disable all extensions and see if the problem persist?

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Same issue here. Multiple users are experiencing Aw Snap Status_access_violation message after KB5004237 is installed. Renaming the exe works, until the browsers auto update and it breaks again.

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1 Answer

ElevenYu-MSFT avatar image
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ElevenYu-MSFT answered MichaelSimpson-2520 commented

Hi,

Thanks for posting the question to Q&A forum.

According to the official document, there is only one known issue related to Edge in KB5004237. But it seems not your issue.
116496-image.png

Have you also tried to reinstall the Chrome & Edge with latest version to see if the issue could be resolved or not?

If not, we suggest that you could post this issue vis Feedback Hub in case it is a bug.


Thanks,


If the Answer is helpful, please click "Accept Answer" and upvote it. Thanks.


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Hi ElevenYu,

I have tried uninstalling and reinstalling the latest versions of both Edge & Chrome to no avail. There are no extensions in either browser as well.

I have posted the issue via the Feedback Hub per your recommendation.

Hope this helps.

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