question

JustinAprile-7732 avatar image
0 Votes"
JustinAprile-7732 asked McCallumMarissa-0708 answered

Heading Numbers keep disappearing from Word Documents in Sharepoint

Numbered lists seem to disappear within a word document is being collaborated on via share point. I have not been able to track down any pattern except that now i believe it is when someone collaborates on the document via SP. We are initially using a template to create the doc and both users have the correct template installed etc.
Any advice?

office-sharepoint-online
· 1
5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

I am currently looking into this issue and will give you an update as soon as possible.

Thank you for your understanding and support.

0 Votes 0 ·
YiLu-MSFT avatar image
0 Votes"
YiLu-MSFT answered YiLu-MSFT edited

Hi @JustinAprile-7732

I have made a test: create a word document with heading numbers, then upload it to sharepoint and open it by two accounts at the same time.
However, I couldn’t meet the issue as you described.

To narrow the issue,
1. Create a new document and make sure the number shows correctly in document. -> Upload it into the same site-> Open in the Word application, to check if error occurs.
2. Try to test in different site to check if the issue happens to specific site.
3. Open the problematic document in Word for Web to check if the number is correct.


If an Answer is helpful, please click "Accept Answer" and upvote it.

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.


· 1
5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

Hi @JustinAprile-7732

Would you please provide some update of this issue?

0 Votes 0 ·
DavidKelly-3589 avatar image
0 Votes"
DavidKelly-3589 answered DavidKelly-3589 published

I am having the same issue.

5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

McCallumMarissa-0708 avatar image
0 Votes"
McCallumMarissa-0708 answered

We have this issue as well. Seems to be related individuals possibly not having the correct template in C drive...
To fix, go to Developer > Document Template > confirm the correct template is in the top field, then go to Organizer > on the right In Normal.dotm click Close File, then Open File, select your template, select everything in the right column and click Copy all to the left, click Yes to All, then close.

This will however continue to be undone when certain users go back in the document...
I'd make sure everyone has the correct template in the correct C drive location. maybe that would help or it could be related to their Normal.dotm document in the C:\Users\username\AppData\Roaming\Microsoft\Templates folder.

5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.