question

BiskupovaMonikaMokraCZE-0778 avatar image
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BiskupovaMonikaMokraCZE-0778 asked emizhang-msft edited

OneDrive synchronization

Hi,
I m having trouble with deleting files, I´m getting this error:
{"code":"-2147024894, System.IO.FileNotFoundException","message":{"lang":"cs-CZ","value":"Soubor nebyl nalezen."},"status":404,"retryAfter":0,"authenticate":null,"correlationId":"45a6dd9f-8067-2000-ff4e-cc7276755ca7"}

Can anybody help me, please?

office-onedrive-client-itpro
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Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

emizhang-msft avatar image
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emizhang-msft answered

Hi @BiskupovaMonikaMokraCZE-0778,
How did you delete the file? Where did the file store? Did this problem only appear in specific file?
Did this problem appear in specific user?
I suggest you go to the file original folder and check if there are hidden files under it.
You can also check the permission for users.

Try to provide more information about this problem. Please let us know if you would like further assistance.


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5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

BiskupovaMonikaMokraCZE-0778 avatar image
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BiskupovaMonikaMokraCZE-0778 answered emizhang-msft edited

The file was storaged in desktop area, it was jpg file - and I stored as login user. But there is automatical syncronization in our company (of al files localized in desktop) to onedrive.
Then I log in another pc - with my account (I think that in that time was taking place the syncronization) and then log out, maybe the syn wasn´t finish.
After tat I tired to delety those files and gives me that error.

Note: When I trying connect to the second pc - all sync are visible like done.

If You have any idea what can I do with this issue I would be very grateful!!
Have a nice rest od the day!
Monika

· 3
5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

Try to use the administrator account to sign the computer and try to sync again.

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We also tried this, but it didn ´t help .. :(

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emizhang-msft avatar image emizhang-msft BiskupovaMonikaMokraCZE-0778 ·

Maybe you can also try to reset OneDrive and check the result:
1.Press the Windows key + R.
2Enter: %localappdata%\Microsoft\OneDrive\onedrive.exe /reset
3.Reopen the Run window and enter: %localappdata%\Microsoft\OneDrive\onedrive.exe

After these steps and test again if you can delete files.

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