question

37561114 avatar image
0 Votes"
37561114 asked SunnyQi-MSFT commented

copy manufacturer files from folder path keeps erasing when trying to specify driver folder on manual printer driver install

I am running into a weird issue on a surface pro x. The client has recently purchased this machine and ran the windows updates. The problem is when we go to manually install a printer by specify the ip address port and then manually specifying the folder location for the driver file where it normally says "Copy Manufacturer's files from:" the path is erased as soon as I click OK and I need to specify the path again only to click OK and have the issue happen once again. I am not able to get past this part in the install wizard and thus unable to complete a simple printer driver install. Please advise.

windows-10-network
· 2
5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

Hi,

Welcome to Q&A platform.

Before we go further, I would like to confirm the following information with you:

  1. Whether the problematic client has joined into a domain?

  2. Can we log in to this client with a domain administrator account, and then use the printer addition wizard to add a printer? May I know if the printer can be added in this scenario?

Best Regards,
Sunny



0 Votes 0 ·

Hi,


Just want to confirm the current situations.


Please feel free to let us know if you need further assistance.


Best Regards,
Sunny

0 Votes 0 ·

0 Answers