question

DillonBurke-4338 avatar image
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DillonBurke-4338 asked DillonBurke-4338 edited

Users Taskbar freezes and can't click anything.

Recently our users have been experiencing a weird issue, when they sign into Windows they can't click the taskbar and it freezes the PC if you click it. Not every user in our office has this issue and it seems to happen gradually. Also, if I sign in with a new account it is fine, only the main user of that computer is having the issue.


We can fix it by deleting the user profile and recreating it but that removes their settings, saved bookmarks, printers and their most crucial piece, the Taskbar. I tried copying their Roaming Folder, from %AppData%, that holds the Taskbar settings but nothing gets pinned for them.

Possible Fixes I tried:

  1. This PowerShell Script

        Get-AppXPackage -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}
    
           This worked on two computers and no others, also the issue came back a day later, for one of the users.
    

  2. Removed the latest Windows Update, although it was 5 days before we had this issue.

  3. Restarting or Stopping Windows Explorer also did nothing.

  4. Running ChkDsk and SFC also had no success.


Anyone know a better fix for this or why it is happening now and randomly for users? Also, anyone know a way to keep a users profile settings on a Domain level, so its the same no matter what PC they log into? We can use Intune but Intune stinks.

Is there a way to reset a users profile without deleting their settings, so favorites and shortcuts remained unchanged?
With this taskbar issue its really hard to try to backup their Favorites, and their passwords can't be exported and then imported in to Edge, for whatever reason Edge doesn't have an import feature, even turning on the beta import Edge://flags setting, it doesn't let me import.
















windows-10-generalwindows-10-setup
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HI

0.Could you please enter winver in command prompt on both normal win10 computer and issue win10 then look the os version and os version number ?[for example windows 10 enterprise 1809 (os build 17763.316)]

1.Could you please run below command on both normal win10 computer and issue win10 then look if there is any installed update difference.
get-hotfix


2.Did you configure roaming profile for both normal user or issue user?

3.Could you please run below command on both normal win10 computer and issue win10 then check if there is any difference between them?
gpresult /h c:\rds.html

4.Could you please run below command on both normal win10 computer and issue win10 then check if there is any difference between them?
When issue happen, are "StartMenuExperienceHost" and "*Microsoft.Windows.ShellExperienceHost" installed successfully for issue account?

get-appxpackage startmenu -allusers
get-appxpackage Microsoft.Windows.ShellExperienceHost -allusers

117057-20.png

117058-21.png


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20.png (90.2 KiB)
21.png (87.9 KiB)
  1. List item

  2. Hot Fix 117155-get-hotfix.png

  3. We have not used Roaming Profiles in our Org, and don't know how we would go about provisioning that.

  4. GpReport.pdf

  5. StartMenu

  6. ShellExperienceHost.txt


----------Broken Taskbar User's PC

  1. List item

  2. Hot Fix: 117167-hot-fixes.jpg

  3. We don't use Roaming Profiles.

  4. GpReport.pdf

  5. Start Menu

  6. ShellExperienceHost



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winver.png (17.9 KiB)
get-hotfix.png (46.7 KiB)
gpreport.pdf (84.5 KiB)
startmenu.txt (6.5 KiB)
winver-2.jpg (2.8 MiB)
hot-fixes.jpg (830.9 KiB)
gpreport.pdf (82.8 KiB)
txt.txt (6.9 KiB)
text2.txt (6.7 KiB)
JiaYou-MSFT avatar image
0 Votes"
JiaYou-MSFT answered JiaYou-MSFT edited

HI

1.Are both normal win10(21h1) and issue win10(21h1) upgraded from win10(1909)?
I discovery that the issue computer is upgraded from win10(1909) to win10(21h1) and the normal computer is not.

2.If the normal user discover current taskbar issue, please run to check if there is update patch installed on this computer recently.
get-hotfix

3.When taskbar issue happen,
(1)Please write down the system time on issue win10.
(2)Please do clean boot then check if the same issue happen?
(3)Please run store app troubleshooter to check if it can detect issue?
Windows Store Apps troubleshooter for Windows 10
https://www.thewindowsclub.com/windows-store-apps-troubleshooter-for-windows-10

(4)please click zoomed out icon in taskbar(like windows store, edge etc) and check if there are logs about our issue in below location on issue time?

C:\windows\system32\winevt\logs\
System.evtx
setup.evtx
application.evtx
Microsoft-Windows-Store%4Operational.evtx
Microsoft-Windows-AppReadiness%4Admin.evtx
Microsoft-Windows-AppReadiness%4Operational.evtx
Microsoft-Windows-AppXDeploymentServer%4Operational.evtx
Microsoft-Windows-AppXDeployment%4Operational.evtx
Microsoft-Windows-AppxPackaging%4Operational.evtx
Microsoft-Windows-TWinUI%4Operational.evtx

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MK-4797 avatar image
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MK-4797 answered DillonBurke-4338 edited

Has the problem been resolved? If so, how? I have the same on the corporate network and we can't handle it.

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Nope. still occurs every once in a while.

Best and quickest solution is to unplug the ethernet, or go in airplane mode, and reset Windows Explorer.

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