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ShawLu-3171 avatar image
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ShawLu-3171 asked SharonZhao-MSFT answered

Lync edge service cannot start

Hi Team,

We rebuild a Lync edge server, however the Lync service cannot start successfully, please help.

office-skype-business-server-edge-servers
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SharonZhao-MSFT answered

@ShawLu-3171,

It’s suggested to check the edge server by the following aspects:

  1. Check if there is any related error message about Lync events under event viewer.

  2. Check if there is any port conflicts, the following image shows the ports used by Edge server:
    116977-image.png

  3. Check if all the certificates have been assigned properly with right Subject Name and SANs.
    116978-image.png

  4. Check the service account on edge service is running normally.


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