question

kumarkaushal-1277 avatar image
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kumarkaushal-1277 asked RitaHu-MSFT edited

Cbs error for 2016 machine

unable to install patch on 2016 OS and we do see the below error message in the CBS .log


2021-06-26 10:54:14, Info CBS Failed reading Inf hash for driver operation sequenceID 1 [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2021-06-26 10:54:14, Info CBS Failed loading a driver operation [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2021-06-26 10:54:14, Error CBS Doqi: Failed loading driver operations queue. [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2021-06-26 10:54:14, Info CBS Failed loading driver operation queue [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2021-06-26 10:54:14, Info CBS Failed initializing driver operation queue [HRESULT = 0x80070490 - ERROR_NOT_FOUND]

If i look at the HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\DriverOperations\0 \1

I see the above . Is that i have to delete 0 or 1 REGISTRY path .

When this registry gets created ?

windows-serverwindows-server-2016
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1 Answer

TeemoTang-MSFT avatar image
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TeemoTang-MSFT answered

Please note: Debugging windows log is beyond scope of forums support so if further assistance were needed you could open a request ticket with Microsoft support.
https://support.serviceshub.microsoft.com/supportforbusiness

But from this similar case, your idea is feasible, backup your registry in advance, then deleting registry key: Computer\HKLM\Software\Microsoft\Windows\CurrentVersion\Component Based Servicing\DriverOperations\1
Remember to take full ownership and permission to this key before deleting.
https://social.technet.microsoft.com/Forums/office/en-US/6c777c6d-8550-4da5-bee2-6daee98a869d/windows-server-2016-cannot-installuninstall-updates?forum=windowstroubleshooting


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