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MainorEBojorquez-2421 avatar image
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MainorEBojorquez-2421 asked AndreasBaumgarten edited

Not able to take exam at test center due to technical difficulties

I arrived at Tysons Institute to take the AZ-900 exam 15 minutes early as required on July 23rd. I completed all the sign in requirements and was ready to take the exam. The test administrator initiated the exam but I was not able to actually take the exam. We attempted this on three separate computers. I waited for 80 minutes to see if
PearsonVUE customer service can resolve the issue and unfortunately they could not. How can I re-schedule for this exam? Who do I need to engage?
PearsonVUE website is not useful.

Thank you!

MS ID: ‎MS0991795312‎
Registration ID: ‎402291390‎

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1 Answer

AndreasBaumgarten avatar image
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AndreasBaumgarten answered

Hi @MainorEBojorquez-2421 ,

Microsoft Certification / Exams is currently not supported in the Q&A forums.

Maybe one of the links is helpful:

Microsoft Training & Certification is supported on their own forums:
Microsoft Training & Support: https://trainingsupport.microsoft.com/
Microsoft Learn: https://techcommunity.microsoft.com/t5/microsoft-learn/ct-p/MicrosoftLearn
Microsoft Certification Exams: https://trainingsupport.microsoft.com/en-us/mcp/forum/mcp_exams
Microsoft Transcript - Missing Exams or Certificates: https://trainingsupport.microsoft.com/en-us/mcp/forum/mcp_prof-mcp_trans-mcp_missingexams
Microsoft Certification Profile/MCID Assistance: https://trainingsupport.microsoft.com/en-us/mcp/forum/mcp_prof-mcp_mcid
Microsoft Certification Profile/Account Linking: https://trainingsupport.microsoft.com/en-us/mcp/forum/mcp_prof-mcp_link

Pearson VUE Support:
Pearson VUE: https://home.pearsonvue.com/microsoft/
Pearson VUE Customer Service: https://home.pearsonvue.com/Test-takers/Customer-service.aspx
Pearson VUE Chat: https://home.pearsonvue.com/microsoft/contact

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(If the reply was helpful please don't forget to upvote and/or accept as answer, thank you)

Regards
Andreas Baumgarten

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